1. Qualitative Interview Training

2. Objectives Understand the different interview techniques.
2.Understand the different types of questions available.
3. Understand how to interpret, transcribe and record peoples’ responses.

3. Objectives 4. Prepare and conduct an interview.
5. Understand how to establish a rapport with individuals and being non-judgemental.
6. Assess own performance to improve interview techniques.

4. Interview
Define the term:
Interview

5. Interview
“A formal meeting in which one or more persons question, consult, or evaluate another person.”

6. Understand the different interview techniques.
List different types of interview techniques:

7. Different interview techniques.
Screening and Phone Interviews
One –to-one interview / Face to face
Multiple Interviews
Group Interviews
Panel or Committee interview
Teleconferencing / Web Conferencing Interviews

8. Different interview techniques.
Behavioural-Based Interview
Task Oriented Interview
Testing Interview

9. Types of Questions
Discuss the different types of questions you could use.

10. Types of Questions Closed Questions Open Questions
Leading or ‘ Loaded’ Questions
Funnelling
Recall and Process Questions

11. Task
Group 1
As a group prepare some appropriate Funnelling Questions that you can use.
Group 2
As a group prepare some appropriate Recall and Process Questions.

12. Establishing a rapport
In pairs:
1. Define the term rapport.
2. Agree in pairs why establishing rapport is going to be important in the Qualitative Interview task.
3. Agree how will you do this.

13. Albert Mehnarabian
Tips
Find Common Ground. Think of how comfortable you might feel if, while living thousands of miles from where you grew up, you met someone from your hometown. ...
Focus on Your Appearance. ...
Be Empathic. ...
Use Mirroring. ...

14. Non-judgmental Discuss:
What type of things that subconsciously makes us judgemental.
List them:

15. Recording the Interview
Discuss and agree a list of things you will do, so you may transcribe and record the interview accurately
Before the interview.
2. During the interview.
3. After the interview.

16. Interpret information
Discuss and agree:
How will you interpret the interview notes?

17. Interpret information

18. Prepare and Conduct an Interview
Individual and pair work
Prepare and conduct an interview

19. Assess own performance to improve own qualitative interview techniques
Individual work:
Now assess own performance.
Strength
Development Needs