1. UNCG Health Coach Training Programs
Health Coach Certificate & Continuing Education Training
Boosters to Enhance Coaching Skills
Motivational Interviewing Training
Consultation for Feedback & Evaluation
uncg.edu/phe/coach
Facebook & LinkedIn: UNCG Health Coach Training

2. What is working well?
What are some areas that you would like to see improvement?
Needs improvement could be generalized to behavior change is a really complex issue, and then let’s make it personal for a few minutes think of a behavior you would like to change.

3. Think of a behavior change…
3 months?
6 months?
1 year?
More than a year?

4. What is a Health Coach?
An ally who helps clients gain the knowledge, skills, tools and self-efficacy to achieve their self-identified health goals.
A guide who provides accountability, self-management support, emotional support, and continuity of care to clients.
A professional who encourages individual autonomy and sees the client as the expert of themselves.
A health coach is an ally or partner with the patient who wants to help them realize their health and wellness goals. Instead of seeing the patient as someone who is broken and needs to be fixed, the health coach sees a person who is knowledgeable about what works and doesn’t work for them- an expert on themselves. A health coach recognizes the patients’ autonomy and explores both sides of behavior change, knowing it is ultimately the client’s choice. A funny thing happens when a patient is accepted for who they are and where they are in the wellness continuum. When they are accepted without judgment, they are more open and more likely to change. A health coach holds the patient accountable to whatever they agree to do. It is an ongoing relationship and a health coach checks in- by phone or person.

5. Self-Management of Disease
Why is there a need for health coaching and the service health coaching can provide?

6. Phil Dunphy - Empathy
Did he have good intentions? Have you ever given suggestion only to be shot down?

7. Health Coaching Video
Living with Diabetes
9 minutes coaching session

8. How does Health Coaching Fit?
Health Coaches
Pre visit screening
Team huddle
During visit with PCP
Focus on Self-Management
Follow-up Support/Accountability
Now that you know a little bit more about health coaching, how would you envision having a health coach in your practice?

9. Health Coach on the Care Team
Time Revenue Outcomes
What might be some of the positive results from adding a health coach into practice?

10. Dr Chambliss, et al, share their experience with a health coach providing co-visits with the physician, which increases the level of visit and reimbursement of visits. In addition, the health coach can conduct Medicare Annual Wellness visits, which in their practice are reimbursed at approximately $100 per visit. The median salary for a health coach is $46,000. Three visits a day, excluding vacation days, generates about $54,000/year, which is enough to cover the salary. We are seeing some pay out for flat out coaching visits. Right now there is medicare reimbursement for patients who have 2 or more chronic conditions and are part of chronic care management. We believe other insurance providers will follow.
Chambliss, L. et al. (2014). Family Practice Management, 21(2), 9-15

11. Health Coaching at White Oak (Jan. – April)
Introducing Practice to Health Coaching
Coaching Sessions
Annual Wellness Visits (AWVs)
Evaluating perceptions from staff and patients
What health coaching will look like at white oak?