1. Models of Good Practice: Person Centred Care & Cultural Inclusiveness
Creating partnerships with CALD agencies to enhance Care Recipient outcomes
Deidre McGill
Program Manager Packaged Care

2. Packaged Care Program at RDNS
Packaged Care Program, CACPs, EACH & EACHD, started at RDNS in 2009
Regions covered in Melbourne are Southern, Eastern and Western
Care Recipients are a culturally diverse population
17 languages spoken by Care Recipients
6 languages spoken within the team of 7 staff

3. Person Centred Care & Cultural Inclusiveness
Creating partnerships with CALD Agencies to ensure continuous delivery of high quality, culturally appropriate services to people on Packages - CACPs, EACH & EACHD
Development of MOU with 7 culturally specific agencies – transition & brokerage
Development of strong Partnership Model
Cultural, emotional, spiritual, mental & physical wellbeing

4. Benefits of culturally specific care - Care Recipient.
Person centred care – individuals needs & wants are the focus
Individual based goals & outcomes that are culturally specific
Effective communication with service providers.
Strengthened relationship with care workers.

5. Benefits of culturally specific care - Service Providers
Collaborative & positive relationship between partnering agency staff
Strengthening of relationships broadly - agencies.
Sharing of knowledge & information-specific & general
Enhancement of Care Recipient benefits & outcomes –working satisfaction

6. Partnerships Relationships
Caring.....sharing....
positive....spirit of collaboration...sharing of life stories

7. End of Year Celebration 2011
A focus on celebrating the years achievements.....
......& life achievements!
Good food, company, music, singing, dancing and laughter was experienced by all.
The specialness of enjoying an afternoon with other Care Recipients, carers and service providers was the main highlight.

8. End of Year Celebration 2011

9. Celebrating Life
Many people had arrived at Princess Pier as new immigrants over 50 years ago – this was their first visit back to Port Melbourne
Care Recipients, workers, carers & Case Managers have built strong levels of mutual trust. Partnerships are enhanced.

10. Cultural Diversity in our community - culturally specific services
Cultural sensitivity
Language appropriate
Person centred care
Emotional, physical, spiritual, cultural & mental wellbeing
Trust

11. Measure of Success Bi-annual Care Recipient feedback session
Yearly Care Recipient survey
6 monthly formal meeting between agencies to review MOU & relationship
Regular discussions – Case Manager and Service Providers

12. Strong partnership model = positive outcomes & benefits for all
Genuine caring.
Thank you