1. DEWI OCC all-hands meeting Oct. 1 Go-Live
September 17, 2015

2. Today’s discussion Preparing for Oct. 1 Go-live
Reviewing the new business processes
Making integrations a priority
Your questions and concerns
Today’s discussion
What we are doing in advance of the OCC Oct. 1 Go-live date
Updated training schedule
Practicing in the Sandbox environment – contest between Cuxhaven and Bremen
Support plan to help you through Go-Live
Navin Kumar from the UL integrations team will go over the new end-to-end business processes with you. We also have key process leads with us on the phone to answer your questions as well.
Finally we want to make sure each of us makes this important work a priority, making sure we are all successful with the new systems and processes, and that we have a smooth transition with minimal business impact.
We’re also leaving ample time for your questions.
We are recording and will send this off to everyone.

3. A review of new OCC business processes
Consolidating processes across DEWI businesses and locations
Standardizing via UL developed tools
Will impact sales, back office, project controlling and operations activities
A high level review of what is coming to OCC on Oct. 1

4. Why are these changes needed?
Streamlined processes support global DEWI growth
Better visibility to more effectively manage business
New tools to support changes
Better integration with UL to take advantage of UL business platform

5. What is the end-to-end process
Interacting with customers:
UL Sales Process 2.0
New Customer Relationship Management (CRM) tool
Deploying separately (one-way integration) in early 2016
Processing back office tasks:
Oracle R12 E-Business Suite
Delivers standard processes for front-end and back-end tasks
Unified financial platform
Enterprise-wide customer database and service model
Managing projects:
FLEX
New work fulfillment tool platform
Will replace current DEWI tools, processes
Quick look at the tools in the end-to-end processes.
UL Sales Process 2.0
New Customer Relationship Management (CRM) tool
Microsoft Dynamics
Deploying separately
One way integration coming in early 2016
Oracle R12 E-Business Suite
Delivers standard processes for front-end and back-end tasks: issuing quotes, booking orders, creating invoices.
Standard processes for purchasing equipment, paying vendors, fixed asset management, and expense processing
Unified financial platform
An enterprise-wide customer database and service model
Ability for fulfillment processes to remain customized to the BU
FLEX
Fulfillment tool deploying with Oracle R12
Replaces Pro Alpha, Dynamics and Excel processes currently in place

6. DEWI Group L1 End-to-End Process:
Dynamics
DEWI Group L1 End-to-End Process:
Oracle
FLEX
Inside Sales
Admin
Engineering
All Employees
Arnhem/
Frankfurt
Back Office
Manage Opportunities
Book Order & Add Budgets
Fulfill Order
Enter Time & Expenses
Process Costs
Invoice
Accounting
Create Quote
Navin to review end to end process
Arnhem/Frankfurt

7. OCC training overview Face to Face Training Coaching Practice:
OIE: Sept , Cuxhaven and Bremen
Project Accounting: Sept. 21 (Lync session)
Quote/Order Management: Sept , Cuxhaven
Executive Reporting: Sept. 29
Management Reporting: Sept. 30
FLEX: Q&A Sept. 29; On-site coaching Oct. 5-9, Cuxhaven and Bremen
OTL: Online self-study training to be provided.
Coaching
AP; Requisitions/PO; AR/Invoicing: SMEs to conduct “coaching” sessions with OCC colleagues throughout September.
Practice:
Practice Oracle and FLEX in the “OCC Sandbox”
Kai to walk through training and next slide on Support

8. Post go-live support overview
On-Site Support
OIE: Erik Kleijer (Oct. 1 – 2)
Overall Oracle: Keishia David (Sept. 28 –Oct. 9)
FLEX: Joe Carapella (Oct. 5 – 16)
Oracle Expenses: Mark Pelgrim (Oct. 5 – 7)
General Support: Navin Kumar (Oct. 12 – 16)
Remote Support
Trainers will host post go-live Q&A sessions (scheduled throughout October)
Service Now
Online help desk for all UL colleagues
Log any issue; the UL technology support team will contact you to resolve the issue
Communication
Communication distributed week of go-live and post go-live to provide updates and links to support resources
Kai to deliver

9. What will lead to a successful integration?
Our collective focus
Attending training sessions
Practicing in the sandbox
Asking questions
Balance between meeting business goals and system integrations
Get help when you need it.
Support process is in place
Short term will be hard; long term benefits will emerge
Hergen
Speak to everyone at OCC focusing now on the integration work
Attending training
Practicing
Asking questions
High expectations this team will deliver. We are having a good year; putting our collective effort into the integrations now will lead to a smoother change to the new systems and processes.
We are prepared to help you when times get difficult, and they will in the short term.
Short Term, we will be:
Busy
Dealing with change while handling daily work.
Work will likely be more difficult.
Challenged
Changing behavior as you develop new skill sets.
Customer satisfaction may be challenging.
Uncomfortable
Learning new systems and processes
New skills take time to process.
Long Term benefits
More efficient
Ability to take advantage of UL’s global reach.
Growth beyond current DEWI marketplace.Common processes allow you to focus on delivering additional value to customers.
Increased work satisfaction.
More visibility into DEWI results and impact on UL.
Clearer tie to UL, DEWI and personal goals.
DEWI colleagues all working with same processes.
Standardized processes support expanding businesses.