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People in Organisations
Individual Behaviour 7/17/2018 HE Business
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Individual behaviour Identify nature of individual differences
Explain basic theories of personality, perception, attitude Explain their significance for human behaviour at work Managerial strategies for diagnosis & control of individual behavioural problems 7/17/2018 HE Business
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Individual behaviour To manage people, you need to understand people
Understand why they behave as they do May encourage/change behaviour 7/17/2018 HE Business
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We are different! Individuals behave differently
Different over time, circumstances, with different people Groups behave differently than they would on their own 7/17/2018 HE Business
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Personality Total pattern of characteristic ways of thinking, feeling & behaving that constitute individual’s distinctive method of relating to environment 7/17/2018 HE Business
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Nature or nurture? Nomothetic approach Idiographic approach
Personality fixed, various elements of personality, (traits) dividing people into personality types Idiographic approach Personality develops through interaction with environment & how individual sees himself 7/17/2018 HE Business
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Traits and types consistently observable properties
pick & mix from range of possible traits individuals possess different traits, different strengths trait clusters personality type 7/17/2018 HE Business
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Idiographic approach People change over time
Complex product of interaction with environment & other people Self-image Personality development – mature > independence 7/17/2018 HE Business
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Personality & work behaviour
Compatibility of individual personality with: task systems & management others in team 7/17/2018 HE Business
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Incompatibilities Restore compatibility Achieve compromise
Understand nature of differences Modify their behaviour Remove incompatible personality 7/17/2018 HE Business
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Perception Psychological process by which stimuli or in-coming sensory data are selected & organised into patterns which are meaningful to the individual 7/17/2018 HE Business
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perception Context Nature of stimuli Internal factors Fear or trauma
See what you want to see Nature of stimuli Large, bright, unfamiliar, moving, repeated (advertising) Internal factors Stimuli that match personality, needs, expectations etc Fear or trauma Avoid seeing things don’t want to see 7/17/2018 HE Business
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Perception & work behaviour
You might misinterpret, avoiding awkward information, jumping to conclusions Others might misinterpret differently Get people to define situation as they see it 7/17/2018 HE Business
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Common clashes Managers & staff Work cultures Race & gender
‘them and us’ Work cultures Sales team v production team Race & gender Joke or offensive? Implied discrimination 7/17/2018 HE Business
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Further research Research on the various theories and ideas such as OCEAN 7/17/2018 HE Business
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