1. Training Update Kristine Snyder, Sandata Technologies
Wednesday, October 18, 2017

2. Training Requirements
Each provider ID must have at least one person go through training, in order to receive your login credentials to the Sandata EVV system
Agencies can bring a maximum of two people per Provider ID to go through training.
Each person chooses their own training method. Example: One person registers for instructor-led classroom training, and the other person registers for instructor-led webinar training.
There is no limit on the number of people who can go through self-paced training

3. Training Plan For agency providers: Train-the-Trainer approach
Selected staff will attend Ohio Department of Medicaid’s (ODM) Electronic Visit Verification (EVV) training (Approximately 6 hours of training)
Learn administrative tasks in the Santrax EVV site, such as setting up other administrative accounts, data entry, and running reports
Learn how Direct Care Workers will perform EVV
Take information back to agency staff
For non-agency providers: All training provided
Will receive all the information you need for performing EVV, running reports, etc. in the training provided by ODM (Approximately 4 hours of training)

4. Training Plan Registration open for all training options!
Pre-Launch (Before 1/8/18)
Post-Launch (After 1/8/18)
Three methods of training to choose from:
Instructor-Led Classroom
Instructor-Led Webinar
Self-Paced, Recorded Training
Instructor-Led Classroom and Webinar trainings occurring November 1st to December 20th
Self-paced available starting 11/15
One method of training, available 24/7
Self-paced, recorded training
Registration open for all training options!

5. Instructor-Led Training Locations
Toledo
Cleveland
Akron
Columbus
Dayton
Cincinnati
Marietta

6. Instructor-Led Classroom Environment Training
Locations
Cleveland, Akron, Toledo, Columbus, Dayton, Cincinnati & Marietta
Up to 25 participants per class
Optimal for Participation and Learning
Collaboration and Interaction
Online Registration- Reference Guides
on Ohio Department of Medicaid EVV page
Slide Owner: Christian

7. Instructor-Led Web-based Training (Webinars)
Covering All EVV Modules
Agency providers: 3 sessions
Non-agency providers: 2 sessions
Q&A available
Up to 75 Participants per Webinar
Convenience/Flexibility
Training Delivered in Multiple, Shorter Sessions

8. Independent eLearning
Self-Paced Training
Located in online training registration tool
Available starting 11/15
Available 24/7/365
Confirmation of Completion
On-Going Through the Life of the Program
Role-Based Course Content

9. Training Options October 2nd: Registration Opened for EVV Training
Agency Providers
(Maximum two participants per Medicaid Provider ID)
Instructor-led classroom session
(approximately 7.5 hours)
Instructor-led webinar session
(3, two-hour sessions)
Must complete all sessions to satisfy requirements
Independent self-paced online
*Agencies using an Alternate EVV will take a self-paced training on how to access reports.*
Non Agency Providers
Instructor-led classroom session
(approximately 4 hours long)
Instructor-led webinar session
(2, two-hour sessions)
-Must complete all sessions to satisfy requirements
Independent self-paced online

10. Online Training Registration System
Agency Training Registration link:
KeyName=ODMEVVAgencyTraini ng
Non-Agency Training Registration Link:
KeyName=ODMEVVNonAgencyT raining

11. Training Completion Registering and attending training allows you to:
Retrieve your training certificate
Receive your training completion confirmation
Use the link in confirmation to access the device portal, eTRAC
Order devices
Download your Welcome Kit
Complete data entry for launch

12. Agencies Using an Alternate EVV
Training focused on Alt. EVV and ODM data-reconciliation reporting
Self-paced training available in December
Will need to be trained to receive login credentials

13. Assistance with Registration
Registration reference guide on the ODM EVV webpage:
ElectronicVisitVerification.aspx
EVV Provider Hotline:
(855)

14. Registration Progress and Reminders
Over 1,200 providers have registered for training
Some providers have created accounts in the registration tool, but have not signed up for a class
Be sure to both create an account and register, ASAP!
If webinars selected, must take all webinar parts to complete training
Each registrant should sign up for either classroom or webinar training- not both!

15. Registration Progress and Reminders
Make sure your address and contact information is up-to-date with the Ohio Department of Medicaid!

16. Questions?
Team

17. Device Request and Shipping Process
Kelly Bergstrom, Sandata Technologies
Wednesday, October 18, 2017

18. Device Management Process
Request Process
Deployment Process
Device Return Process

19. Request Process Register on the eTRAC Portal
Request Devices Menu option
Transaction Number Provided
View Request Status
Kelly demo device request and return request process at this point

20. Device Procurement/Configuration:
Device Packaging and Delivery
8x5x3 box
Outer Package Sticker
Reference Card
Letter
Sample Packaging June 2017

21. Device Delivery by FedEx

22. Devices: What’s in the box?
Device Delivery Letter
Introduction to EVV
Charger Port/Power Button Identifying Pictures
Phone Numbers for EVV Provider Hotline and Reporting Medicaid Fraud
Reference Card for Individuals and Providers
Sample letter to pass around

23. Device Procurement/Configuration: Device Asset Tag

24. Device Deployment/Logistics:
Device Replacements
EVV Provider Hotline, first
Troubleshooting
Initiate Lost/Stolen
Shipping Mechanism Changes to Overnight Shipping
Signature Required (same options as initial delivery)
Kit to Include Return Envelope and Instructions

25. Device Deployment/Logistics:
Device Retrieval
eTRAC Device Request Portal:
Provider to indicate no longer providing services to individual
eTRAC will trigger the shipment of Return Kit
Kit to Include Prepaid Return Envelope and Instructions
Individual to complete return process
Speaker: John

26. Questions?
Team