1. reframing conflict Gary Glasenapp & Candi Scott May 5, 2017
Western Oregon University
21st CCLC 2017 Spring Conference

2. Reframing Conflict Workshop Objectives
Participants will have the opportunity to explore the roles they play in conflict situations in their programs.
Participants will gain experience in Reframing Conflict using the HighScope step-by-step model and the general principles for conflict resolution.
Participants will understand how reframing conflict can turn conflict situations into opportunities for growth.

3. Agenda Welcome Opening What is Conflict?
Reframing Conflict: General Principles
Reframing Conflict Step by Step
Taking it Back to Your Setting

4. Housekeeping Materials Bathroom location
Take care of yourself (eat, drink, stretch, etc.)
Please silence your cell phone

5. Reframing Conflict and the Youth Program Quality Assessment (PQA)

6. The Case of the Computer Conflict
Read the scenario.
Share any information that you feel is important, staying true to the character as described.
You may not read the other person’s scenario.
Spread out around the room so that conversations don’t interfere with each other.

7. How can we begin to reframe conflicts?
Building ownership in the solution
Sharing power
Withholding judgment
Getting the facts about the situation
Discovering common interests rather than narrowly defined positions

8. conflict power problem-solving reframing
What’s in a word?
conflict power problem-solving reframing

9. Recognizing Appropriate Intervention Opportunities page 17
Read your scenario.
Discuss with your group members.
Generate as many responses to the conflict as you can. Think of all possible responses!
Record each response on a Post-It® Note or an index card.

10. Determining an Appropriate Response page 28
Does the response give youth a voice?
Does the response help youth learn what to do next time?

11. Reframing Conflict: the Method

12. Program and Activities
Create an environment that is both physically and emotionally safe.
Develop supportive relationships with youth.
Create opportunities for participation in meaningful activities.
Empower youth by creating opportunities for making choices about their learning.

13. Principles and Policies
Approach all conflict as an opportunity for learning.
Systemically and explicitly teach a process for handling conflict.
Deal with conflict on a situation by situation basis.
Focus on the learning by giving youth a voice.

14. Steps for Responding to Conflict
Approach calmly.
Acknowledge feelings.
Gather information.
Restate the problem.
Ask for solutions and choose one together.
Be prepared to give follow-up support.

15. Conflict Responses
Think of a typical conflict scenario that you have witnessed in your program
Write it out clearly in the triangle
“Productive Peers” activity
Role play suggested responses (if time)
Debrief solutions

16. Implementation Plan page 26 or 27
Reflect on what you’ve learned and plan for ways to implement it in your program.

17. Reflection

18. Be sure to check out these resources in your guidebook.
Sharing Reframing Conflict With Others (30-32)
The Method (6-12)
Emotional Response (18)
Productive Conflict (19)
Across Age Groups (20-22)
Research Review (36-43)

19. Thank you! Lingering Questions? Evaluations Contact Us…
124 Pearl Street Suite 601 Ypsilanti, MI

20. The Four “R”s Restart by approaching calmly.
Redirect any negative behaviors until youth are calm enough to discuss the situation. Acknowledge feelings and allow time and space for them to be felt.
Review what happened by gathering information and restating the problem, using youths’ words. Determine a solution together.
Revisit by following up with youth to see if the solution aptly addressed the issue.