1. TOUFIK ARDIANTO RIKI SAPUTRA 12 listrik 2
MAKING RESERVATION
TOUFIK ARDIANTO
RIKI SAPUTRA
12 listrik 2

2. MAKING RESERVATION HOTEL
Toufik : Grand Park Hotel, good afternoon. Can I help you? Riki : Good afternoon. Yes, I�d like to inquire whether therer are two double rooms available from 20 June to 25 June. Toufik : Just a minute - I�ll put you through to th the reservation. topik: Reservations, Mrs Elbe speaking. Riki : Mercado, Eleanore Mercado skeaking. I�d like to know whether there are 2 double rooms available from 20 June for 5 nights. Topik : Let �s have a look. Well, there is one available with balcony and one without balcony. Riki : That�s fine. Which other amenities does the room offer?

3. Topik : There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a seperate toilet and shower stall, and 24h room service. You can choose between a queen size bed or twin beds. Riki : The room with balcony should be equipped with a queen size bed, the other one with twin beds, please. Topik : Which name please? Riki : M-E-R-C-A-D-O. Topik : Thank you. Bed with breakfast or half board? Riki : We only take breakfast. Topik : Will you be paying by credit card?

4. Riki : Yes, Visa, my number is
Riki : Yes, Visa, my number is Topik : Thanks - please let me know your mailadress or fax for you to sign it. Then please fax it back to us. Riki : Please mail it to Topik : Thanks - we are looking forward to seeing you here. Riki : Good bye. Topik : Good bye.

5. The end
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Thank you