1. Managing Stakeholder as A Critical Success Factors in Achieving Operational Excellence
Magister Sistem Informasi
A Presentation by
Dr. Ir. Yeffry Handoko Putra, M.T

2. The Soft Part of Change Initiatives
R = Q x A
Result
Quality
Acceptance
QUALITY OF INNISIATIVE
(TECHNICAL STRATEGY)
Data, methodology
Sustenance Strategy
IT Support
_____________
ACCEPTANCE
(CULTURAL STRATEGY)
Managing Stakeholder
Leadership, coaching
Change Management

3. REMINDER ON STAKEHOLDER1
Not every one is a Stakeholder. Stakeholder are “WHO YOU ANSWER TO” Typically have multiple priorities, handling tasks, meetings. So the Rely on charge agents/ project managers to keep things documented, managed and delivered They have many things going on – they could get things confused. May make statements that are out of date if they are not updated regularly 2 3