1. Global 8D Problem Solving
Process Overview

2. D0 - Prepare For Global 8D Define and quantify symptoms
Identify customer and affected parties
If necessary, provide Emergency Response Action to protect the customer
Determine if G8D should be implemented

3. D1- Establish the G8D Team
Identify G8D Champion
Identify Team Leader
Determine skills and knowledge team will need at this stage
Establish team membership
Establish team goals
Establish team roles

4. D2 - Describe the Problem
Develop the Problem Statement
identifying “what is wrong with what”
Develop the Problem Description
detailing the problem in quantifiable terms.

5. D3 – Develop the Interim Containment Action (ICA)
Is ICA required
Evaluate ERA
Identify and choose best ICA
Plan and implement ICA

6. D4 – Define and Verify Root Cause
Review process inputs and establish possible causes
Determine possible root causes
Establish root cause and verify
To be established for the problem and for the escape point

7. D5 – Choose and Verify Best Permanent Corrective Action (PCA)
Select the best permanent corrective action to remove the root cause
Select the best permanent corrective action to address the escape point
Verify that both decisions will be successful when implemented and not cause undesirable effects.

8. D6 – Implement and Validate PCA’s
Develop action plan for root cause and escape point PCA’s
Implement PCA’s
Remove the ICA
Perform Validation
Confirm with customer

9. Consider current and similar problems
D7 – Prevent Recurrence
Identify systems, policies, practices and procedures that allowed problem to occur and to escape to the customer
Identify and select preventative actions
Verify preventative actions
Implement preventative actions
Consider current and similar problems

10. D8 – Recognise Individual and Group Contributions
Document lessons learnt
Recognise individual contributions
Recognise group contributions
Celebrate completion of G8D team’s task

11. Other Global 8D Resources
Modify the necessary systems including policies, practices and procedures to prevent recurrence of this problem and similar ones
Make recommendations for systemic improvements, as necessary