1. Age UK Hertfordshire
Annual General Meeting
October 24th 2017

2. John Newman, Co-Chair of Trustee Board
Age UK Hertfordshire
Strategic Report
John Newman, Co-Chair of Trustee Board

3. To promote the well-being of all older people and to help make later life a fulfilling and enjoyable experience

4. Age UK Hertfordshire Focus
Tackling loneliness and isolation
Enabling older people to live more active, fulfilling lives
Preventing and supporting recovery from illness and injury
Promoting well-being and community resilience

5. Our impact… some highlights
We improved the lives of over 3,000 people each week across the County
We provided 92,000 hours of practical help in people’s homes – that’s over 250 hours on average each and every day
We helped older people obtain £6.7M in benefits
We launched a new County-wide support service for people with Dementia, along with key partners
We provided a place for 525 people each week to socialise, meet new friends and develop the skills they need to be more included in society
Around 528 volunteers were able to contribute and give back to their local community

6. All of this is possible through a highly skilled and committed workforce…
117 permanent staff
285 casual staff
528 volunteers

7. Future Direction Build a more diverse service and funding portfolio
Reach more older people in need of support – and engage them in the design of services that best meet their needs
Do more to raise awareness and demonstrate the impact of what we do
Continue to strengthen our reputation across the County
Strengthen and build new cross-sector partnerships

8. Subhash Bakhai, Trustee Treasurer
Age UK Hertfordshire
Finance Report
Subhash Bakhai, Trustee Treasurer

9. Age UK Hertfordshire income streams are diversified

10. In 2016-17 Age UK Hertfordshire moved closer to break even

11. Age UK Hertfordshire’s reserves are adequate

12. Future Direction 2017-18 budget closer to break even
Continued strong cost control
Identification of new income streams

13. Age UK Hertfordshire Health and Wellbeing Services
Matthew Charles, Service Head

14. Our Service Home and Hospital and Hospital Discharge Services
A free scheme for patients
Funded by Herts County Council and East and North CCG
Three to six weeks practical and emotional support
Settling back into the home
Supporting immediate needs – food, heating, prescriptions
Taking to appointments, short walks or outings
Pairing with appropriate volunteers
Referring on to appropriate and relevant services
Supporting the individual…

15. Our Staff Highly Trained Staffing Team
Wide Range of Knowledge and Experience
Nursing, Social Work, Police, Mental Health, Care Home
The schemes are delivered and supported by:
Two Duty Managers
Ten Coordinators
Thirty Volunteers
Teamwork…

16. Annual Statistics 2016/17 Service Users Number of patients supported
Number of patients supported
3471
Number of patients with dementia
521
Number of patients with depression
461
Number of people cared for
478
Age UK Hertfordshire Referrals
Age UK Hertfordshire Information and Advice
1230
Age UK Hertfordshire Help In The Home
632
Age UK Hertfordshire 10 to 3
255
Age UK Hertfordshire Visiting Scheme
447
Age UK Hertfordshire Telephone Club
164
Age UK Hertfordshire In Touch
476
Age UK Hertfordshire Healthwise Countywide
103
Total Age UK Referrals
3307

17. Annual Statistics

18. Annual Statistics

19. Annual Statistics

20. The Future A New Integrated Countywide Service
Hospital Discharge and Community Navigation
Lead by Seven Voluntary Organisations
Reducing Reliance on Health and Social Care
Key Objectives
Supporting Patients Home from Hospital
Helping to Prevent Hospital Admissions/Readmissions
Reducing Visits to General Practitioner Surgeries
Helping to Navigate Clients to Appropriate Services
Working in Partnership…

21. Sarah McKie, Team Leader
Age UK Hertfordshire
Help in the Home
Sarah McKie, Team Leader

22. CLIENT FEEDBACK
“Thank you for your excellent service. It is much appreciated and a comfort to me and my brother that she is being attend to regularly”
“I would like to add how impressed I am with Debbie who has a very positive effect on my Mum. Thank you also to your organisation for providing the help, support and expertise you provide in dealing with the elderly.  It makes keeping my mum at home an easier situation to manage for both of us.”
“Many thanks again for supporting something different to the norm. Both Valerie and Christine have been brilliant in their work on the ground with Nan. I get more information from Val to help me ‘see’ a portrait of how my Nan is doing than I do from anyone else.”

23. Help in the Home Client Numbers

24. Help in the Home Activity

25. Age UK Hertfordshire Information and Advice
Amanda Shearn, Service Manager

26. 2016-17 Information and Advice Performance
During we have:
Experienced an increase in demand for home visits
Increased our community drop in locations
Experienced a significant increase in the take up of Lasting Powers of Attorney (LPA) support
Remained consistent with year 1 of the Computer Skills training
Delivered quarterly steering groups with key stakeholders

27. 2016-17 Information and Advice Output
This has enabled us to:
Set up over 1000 LPA’s
Visit over 4,700 people in their own home
Support over 400 people with computer training
Deal with over 20,000 phone calls, 4,500 s and 600 community surgery drop in appointments
Help older people in Hertfordshire claim over £6.7m in benefits

28. In Summary Information and Advice has performed very well in 2016-17:
achieved a higher uptake of services than
recruited and trained an effective team
provided enhanced services and accessibility.

29. Carla Johnson, Service Manager
Age UK Hertfordshire
Active Ageing
Carla Johnson, Service Manager

30. “The club has given me a new lease of life
“The club has given me a new lease of life. I feel more confident since attending regularly and feel more like my normal self again.”

31. “Since I don’t have any family nearby, the club has become my family and I really like the way we all support each other, whilst at the club and outside of the club too.”

32. “My Mum loves coming to the club and the service you provide is second to none. It’s helped give my Mum a new lease of life and has really helped me, as I no longer worry about her being isolated.”

33. “I look forward to coming and miss club when it’s a bank holiday.”

34. “My mum is more upset leaving the club, than the home she lived in for many years.”

35. “The club has been a lifesaver for us, M really looks forward to it, even on the days she is struggling if it is a club day she can’t wait to go, I don’t know what we would do without it.”

36. Trudie Harrington, Team Leader
Age UK Hertfordshire
Befriending & Intouch
Trudie Harrington, Team Leader

37. Befriending & Intouch in 2016-17
InTouch supported 1,823 older people
190 older people were telephoned by 27 volunteers who gave 2470 hours of volunteer time 
367 older people were visited by 347volunteers who gave hours of volunteer time 
Total number of volunteers 374 
“You could not have given me a more kinder nicer person she has become part of the family”