1. Evaluating Front Office Operations
Chapter - I

2. THE HOSPITALITY INDUSTRY
Introduction :
Hospitality can be termed as a deliberate, planned and sustained effort to establish and maintain a mutual understanding between an organization and public, thereby running a business of making and keeping friends while promoting an atmosphere of better understanding.

3. Hotel Defination by British Law
A Hotel is defined by British law as a Place where a bonafide guest receives shelter and food , provided he is in a position to pay for it and is in a receivable condition. (Rights of admission reserved).

4. Hotel Defination
A Hotel may also be defined as an establishment whose primary business is providing lodging facilities for the general public and which furnishes one or more of the following services:
a. Food and Beverage Services.
b. Room Attendant Services.
c. Laundry Services.
d. Entertainment

5. Classification Of Hotels
Airport hotel
Convention hotel
Commercial hotel
Condominium hotel
Timeshare hotel
Bed and breakfast hotel
Resorts
MOTELS

6. Classification Of Hotels
ALL SUITES
LIMITED SERVICE HOTELS
EXTENDED STAY HOTELS
MARKET ORIENTATION

7. HOTEL BASED ON SIZE 􀂾 25 Rooms - Small hotel
􀂾 Rooms - Average hotel
􀂾 100 – Above Average
􀂾 300 and above - Large Hotel
􀂾 1000 and above Mega Hotel

8. BUSINESS AFFILIATIONS AND OWNERSHIP
Chain Affiliation
Referral Property
Company Owned Property
Management Contract Property
Chain Hotels
Independent Property
FRANCHISING

9. Reasons for Travelling
Business Travel
Pleasure Travel
Group Travel