1. Effective employer/employee relations

2. Importance of communication
Implementing change
Motivation
Achieving objectives
Improving competitiveness

3. Barriers to effective communication
What might these include?
Hint: think about some of the motivational theories you have studied
Hint: think about organisational structure

4. Barriers to effective communication
Noise = anything that can interfere with the receipt of message, e.g. aspects of attitude or culture that get in the way of communication
Attitudes
Number of intermediaries
Lack of a common language
Lack of a sense of purpose
Communication overload
Many layers of hierarchy

5. Questions
Examine the communication problems facing Ragbags as it has grown from a single-site producer to a multi-site producer.
Discuss the possible solutions that might be discussed at Ragbags’ senior management meeting.