1. The two alternative approaches
(a) Lean
(b) Agile
Capacity
Capacity
Level of service
Level of service
Source: Reprinted with permission from Emerald Group Publishing Limited, originally published in Aronsson, H., Abrahamsson, M. and Spens, K., ‘Developing Lean and Agile Healthcare Supply Chains’, Supply Chain Management: An International Journal, Vol. 16, No. 3, pp © Emerald Group Publishing Limited 2011

2. The Service Supply Chain Model
Information Flow
Supplier
Purchasing
Internal Users/ Stakeholders
Finance
Ultimate
Customer
Capacity Management
Demand Management
Customer Relationship Management
Supplier Relationship Management
Service Delivery Management
Source: Ellram, L. M., Tate, W. L. and Billington, C., ‘Understanding and managing the supply chain model’, Journal of Supply Chain Management, Vol. 40, No. 4, pp (Wiley-Blackwell, 2004)