1. Q5 – How can information systems support supplier relationship management?
Three information systems are involved in supply chain management: supplier relationship management, or SRM, (a business process for managing all contacts between organization and its suppliers), inventory, and customer relationship management (CRM).
Fig 8-14 B2B in One Section of the Supply Chain
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2. Q5 – How can information systems support supplier relationship management?
The term supplier, when used in the context of a supplier relationship management system, refers to any organization that sells something to a company operating an SRM application.
Information systems support these SRM processes: source, purchase, and settle.
Fig Summary of SRM Processes
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3. Q5 – How can information systems support supplier relationship management?
This diagram shows you how an SRM system is integrated with a CRM system:
The supplier’s CRM interfaces with the purchaser’s SRM application.
Connect the CRM to the customer’s SRM to automate recurring purchases.
SRM examines inventory, determines required items, and creates an order.
Fig 8-16 ERP II in One Section of the Supply Chain
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