1. Usability Testing, a manual human test
Ben Havill

2. My Pet Hate
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3. The UX Trend
According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article
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4. User Centered Design The participants represent real users
The participants do real tasks
You observe what participants do and say
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5. Usability Testers?
Should Usability Testing be Performed by Software testers?
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6. Example Study
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7. Results 19 recommendations from 10 tests
Beta Product demo – UX issue on a mobile device
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8. Conflict
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Source:

9. Opportunities Big Data – dovetails with use of analytics
Can work well in an agile environment
Harvard Business School – recognise the use of design thinking
Instant Chat help – could this be used for instant feedback?
Siri, Now, Alexa – Usability Testing voice interactive systems
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10. OBSERVE YOUR USERS!
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11. Discussion Am I 10 years behind the curve?
Any ‘good/bad’ audience experience with usability testing?
Could this be carried out with an Off-Shore test team?
Remote usability Testing – experience of good tools?
It’s a mature product, it’s already ‘OK’ (do we need it?)
Quantifying Value
Design thinking – Observing use, influencing design
Alexa – Usability Testing voice interactive
Requirements for UXD?
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