1. Professional and Social Communication
Chapter 7

2. Social and Professional Communication
Social Communication – communication that occurs in your personal and your community life.
Professional Communication – communication that takes place on the job or is related to your career.
Both follow specific rules and guidelines, however social communication rules are unwritten and normally lax

3. Professional Communication
Protocol – Specific code or system of conduct followed
Chain of command – communicating with the correct people through the correct order.
You must follow the chain of command when working in a protocol system

4. Appropriate Communication
Also known as respectful communication, appropriate communication is important to show people you care and will help you get ahead in your career choice.
You can show people they matter by
Making direct eye contact when speaking to a person
Offer a firm handshake when meeting your prospective boss
Introducing a friend you may bring to other members of the gathering
Ending your personal conversation when the boss or a teacher is ready to begin

5. Tone Can set the mood of the discussion or conversation
Aggressive Tone
May show that a person cares little about the others point of view and feelings
Nonassertive Tone
Could show a lack of energy and action
May be seen to lack self confidence and be uninvolved
Assertive Tone
Middle ground between aggressive and nonassertive
Direct and tactful
Know when to talk and know when to keep quiet
Location, Timing, Intensity, and Relationships

6. People Skills Making Introductions
Address everyone by name
State what you are doing
Ask a question or make a comment
Work to make everyone feel included in the conversation
Participating Effectively in Conversations
Talking too much – Motor mouth know it all that dominates the conversation and irritates others in the group
Talking too little – Can end convo quickly and have many dead spots
Interrupting others – Quickest way to break up a conversation

7. People Skills Offering and Receiving Criticism Offering Criticism
Criticism means an “evaluation or judgment of others”
Offering Criticism
View offering as a way to encourage someone to improve
Constructive language – Positive encouragement
Destructive language – Negative comments
Receiving Criticism
Maintain your composure (Don’t become defensive)
Allow others to finish what they have to say
Don’t interrupt
Be a good listener
Ask questions
Thank the person for his or her thoughts and observations

8. Giving Directions Be Clear Be Complete Be Concise Be Considerate
Think before you speak
List directions in order
Watch nonverbal signs
Be Complete
Don’t leave out important information
Be Concise
Be as brief as possible while still including all directions
Be Considerate

9. Language Informal Language Standard Language Technical Language
Casual language with our friends
May include slang or terms used when comfortable
Standard Language
Commonly accepted and expected by most social groups
Correct sentence structure and proper yet informal word use
Technical Language
Specific to professionals

10. Dress Adapt to the occasion Respect Expectations of Your Employer
At least be as dressed up as those around you
Know what others may be wearing at the event
Respect Expectations of Your Employer
Week day attire and casual work days
Maintain Professionalism in Your Choice of Clothing
Keep integrity and comfort
Be neat and well groomed
Paying attention to grooming shows your attention to detail and shows you respect you and your job