1. Military Communication Skills Part 21 1

2. Overview: Military Communication Skills
Seven Steps to Effective Communication
Talking Paper, Bullet Background Paper &
Memorandum for Record
Electronic Communication
Briefings

3. Electronic Communication
“Netiquette” – rules for electronic communications network
Be clear and concise
Watch your tone – do not write in ALL CAPS!
Be selective about what you send (OPSEC)
Be selective about who gets the message
Check attachments and support material
Use proper format for official
For more information on Protocol, see T&Q Ch 12

4. Electronic Communication
Official example:
[Greeting],
Effective 29 Oct 13, all Air Force Doctrine Documents (AFDDs) have been rescinded and replaced by core doctrine volumes and doctrine annexes.
- Core doctrine is categorized into five volumes: Volume I, Basic Doctrine; Volume II, Leadership; Volume III, Command; Volume IV, Operations; and Volume V, Support
Each core doctrine volume is supported by one or more annexes.
For further information, go to
//SIGNED//
WILLIAM B. MITCHELL, Colonel, USAF
Director, Doctrine Development
LeMay Center for Doctrine Development and Education
Voice: DSN / Comm (334)
FAX: DSN / Comm (334)
Ex: Good morning Sir/Ma’am,
SIGNATURE BLOCK
Line 1: Name/Rank/Affiliation
Line 2: Job Title
Line 3: Location
Line 4: Phone
Line 5: Fax (if applicable)
Line 6: address
NOTE: Do not add slogans, quotes or other personalization to an official /social media signature block (T&Q, p. 139).

5. Electronic Communication Quiz
__1. Be polite and professional; be careful about humor and sarcasm.
__ 2. Often contains slang, doesn’t affect the AF (hopefully), and doesn’t need a signature block.
__ 3. Causing congestion on the network by sending inappropriate messages (e.g., chain letters) or excessive storage on a server.

6. Electronic Communication Quiz
__ 4. Don’t discuss controversial, official use only, classified, or privacy act info requiring special handling of documents.
__ 5. Read and delete unnecessary files daily; sign off the computer when you leave your work station.
__ 6. Get permission before using large mail groups; use “reply all” very carefully.
__ 7. Use includes communications the AF determines necessary in the interest of the Federal Gov’t.

7. Electronic Communication Quiz
__8. Use includes personal approved by the “agency designee.”
__ 9. Using someone else’s UserID or password w/o proper authority.
__ 10. Using for financial gain or copyrighted info without consent.

8. Electronic Communication Quiz
JUST FOR FUN 1.________ is a computer that responds to request for information from client computers. 2. Each base has a limited number of _________ which is the number of bits/sec that can be passed along a communication channel in a given period of time. 3. Writing with ALL CAPS is the version of ________rude use.

9. Overview: Military Communication Skills
Seven Steps to Effective Communication
Talking Paper, Bullet Background Paper &
Memorandum for Record
Electronic Communication
Briefings

10. Briefings: Format (sample)
Title
Presenter
Overview
MP1
MP2
MP1
Support info
MP2
Support info
Support Info can include:
Graphs,
Pictures,
Quotes
Summary
MP1
MP2
PowerPoint slides are your note cards; they help your audience, too.

11. Briefings: Use of Transitions
T&Q, pp 70-73
Transitions (writing and speaking)
Help flow from one idea to next
Signal direction to audience
Internal transitions connect ideas
“First…next…finally”
External transitions connect main points, slides, or paragraphs
“Now that we’ve covered (MP1), let’s move on to (MP2).”

12. Briefings: Introduction
Greeting
“Good morning/afternoon Ma’am/Sir”
Intro self/subject
“I’m…and I’m going to talk about…”
Overview
“State main points (MPs)—what’s to come”
Title
Presenter
Overview
MP1
MP2

13. Briefings: The Body (MPs)
Support info
Sources
Present support info
Ideas
Definitions
Examples
Comparisons
Testimony
Visuals
Graphs
Pictures/clip art
Quotes
Props
Incorporate sources
MP2
Support info
Sources
Support Info can include:
Graphs,
Pictures,
Quotes

14. Briefings: Conclusion
Summary
State topic and MPs
Quick summary; don’t re-brief
Don’t add new info
Closure
“This concludes my briefing.”
“Are there any questions?”
Summary
MP1
MP2
Optional Closure Slide:
“Quote”
Any questions?
Remember: PowerPoint slides are your note cards; they help your audience, too.

15. Summary: Military Communication Skills
Seven Steps to Effective Communication
Talking Paper, Bullet Background Paper &
Memorandum for Record
Electronic Communication
Briefings

16. “The trouble with talking too fast is you may say something you haven't thought of yet. ”
~Ann Landers