1. Leadership and Management

2. Goals
Describe the need for leadership skills and the characteristics of an effective leader.
Identify the human relations skills needed by managers and leaders.
Recognize four types of leadership influence.

3. Key Terms
Leadership - the ability to motivate individuals and groups to accomplish important goals.
Human relations - the way people get along with each other.
Influence - enables a person to affect the actions of others.
Informal influence - when one or two people emerge as leaders to help get the group focused and organized.
Formal influence - election of officers

4. Leadership What is the most important resource of a business?
People
The cost of hiring, training, and paying employees is usually one of a business’ highest expenses.
Need for leadership
When a manager can get individual employees and groups to work well together to accomplish objectives then he/she is an effective leader.

5. Characteristics of Effective Leaders
Understanding
Initiative
Dependability
Judgment
Objectivity
Confidence
Stability
Cooperation
Honesty
Courage
Communication
Intelligence

6. Preparing to Be a Leader
You do not have to be a manager to be a leader. You can:
Study leadership
Participate in organizations and activities
Practice leadership at work
Observe other leaders
Work with a mentor
Do a self-analysis and ask for feedback

7. Checkpoint >>
What are several ways to develop leadership skills?
Answer
Leadership skills can be developed through studying leadership, participating in organizations and activities, practicing leadership at work, observing leaders, working with a mentor, and doing a self-analysis and asking for feedback.

8. IMPORTANCE OF HUMAN RELATIONS
Human relations skills needed by managers and leaders.
Self understanding
Leaders must first understand their own strengths and weaknesses.
Understanding others
Recognizing that people are more alike than different.
Recognizing the similarities will help develop a stronger team.
Effective gets to know each person’s skills and abilities as well as strengths and weaknesses.

9. IMPORTANCE OF HUMAN RELATIONS
Communication
Formal or informal, internal or external, vertical or horizontal, oral or written; managers need to recognize the many ways that communication occurs in the business.
Team building
Combined skills of people in an effective team are greater than that of individuals working alone.
Developing job satisfaction

10. Checkpoint >>
Why do managers and leaders need effective human relations skills?
Answer
Managers and leaders need effective human relations skills because their success depends on their ability to get along well with all of the people with whom they work.

11. INFLUENCING PEOPLE Kinds of influence
Position influence-ability to get others to accomplish tasks because of position the leader holds.
Reward influence-leader’s ability to give or withhold rewards.
Expert influence-having special expertise in an area.
Identity influence-personal trust and respect members have for the leader.
Informal influence - when one or two people emerge as leaders to help get the group focused and organized.
Formal influence - election of officers

12. Checkpoint >>
What is the difference between formal and informal influence?
Answer
Managers have formal influence because their leadership position is part of the organization’s structure.
Managers and non-managers alike can have informal influence when they fill a leadership role that is not part of a formal structure.