1. Scenario template

2. PART 1: INTRODUCTION Your organisation Starting point of your project
The target group
What do you want to achieve?
SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

3. Purpose and motivation
SCENARIO 1
Background
Describe here the type of need or situation that leads, either directly or indirectly, to the use of your service.
Purpose and motivation
Describe here the specific purpose to use your service.
Name, age
Profession
SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

4. What the user says What the user thinks
SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

5. PART 2: OVERVIEW OF ELEMENTS FROM SCENARIO 1
Existing touchpoints
Touchpoint 1: description
Touchpoint 2: description …
Touchpoints to be created
Touchpoint : description
SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE