1. Implementing Knowledge Management in Organization
S.VINOTH KUMAR
AP/CSE-SNSCT
S.VINOTH KUMAR
AP/CSE-SNSCT

2. Where did knowledge management come from
Is it a replacement for business process reengineering? Is it due to globalization?
Intellectual antecedents
Economics, Sociology, Philosophy and psychology
Rigor in economics, observational richness of sociology and the understanding of philosophy and psychology give knowledge management its intellectual scope
Practices
Information management
Human factors/human capitol movement

3. Transforming knowledge
Tacit to Tacit
E-meetings, Synchronous collaboration (chat)
Explicit to Tacit
Visualization, Browsable video/audio of representations
Tacit to Explicit
Answering questions, Annotations
Explicit to Explicit
Text search, Document categorization

4. Evolving communities of practice
The concept of a community of practice (often abbreviated as CoP) refers to the process of social learning that occurs when people who have a common interest in some subject or problem collaborate over an extended period to share ideas, find solutions, and build innovations. It refers as well to the stable group that is formed from such regular interactions.
Communities of Interest
A Community of interest is a community of people who share a common interest or passion
Relationship between
Communities of Action, Communities of Circumstance, Communities of Position, Communities of Practice, Communities of Purpose, Community of inquiry

5. Evolving communities of practice: Model
Potential stage
A community is formed; E.g., connection
Building stage
The community defines itself and formalizes its operating principles; E.g., Memory and context creation
Engaged stage
The community executes and improves its processes; e.g., Access and learning
Active stage
The community understands and demonstrates benefits from knowledge management and the collective work of the community; e.g., Collaboration
Adaptive stage
The community and its supporting organizations are using knowledge for competitive advantage; e.g., Innovation and generation

6. Human and social factors
Some consider knowledge management to consist of capturing, organizing, and retrieving information (e.g., data mining, text clustering, databases, etc.)
Its important to realize that knowledge is closely bound together with human cognition, and the management of knowledge occurs within a structured social context
Therefore some strongly argue that those designing knowledge management systems must take into consideration the human and social factors
Therefore what we need is socially informed knowledge management – combining social computing and knowledge socialization
Therefore theories must include economic, behavioral and social models

7. Different perspectives of knowledge management
Knowledge management to some is intellectual capital while some others focus on technology. Yet a third group focuses on community building
Technology dimensions will focus on groupware, collaboration tools and mining products
Logistical dimensions will focus on knowledge capture, storage, retrieval, etc.
The social dimension will focus on sharing knowledge between communities, coaching, mentoring etc.
We need all three dimensional for successful knowledge management

8. Linking E-business with Operating processes: Some key questions: What, How, Why
What is the current and potential impact of e-business on the firm’s operating processes?
How can a firm use e-business to create and leverage desired operating processes
Why is e-business affecting operating processes in particular ways
How is e-business giving rise to new subprocesses, creating new linkages across subprocesses?
Does the firm possess the know-how to diagnose the impact of e-business on operating processes
Why does the firm needs to electronically configure each operating process?
What specific technologies are involved?
Does the firm know how to acquire each technology?
Does the firm know why each technology works?

9. Linking E-business with Operating processes: Customer Relationship Management
What does your customer want and what does he need?
How can you collect the information your customer needs?
Why is the CRM process changing?
How do you integrate the existing operations to improve customer focus?
How is your web-enabled CRM improving customer focus? Why do you need to change to improve your customer focus?
How are your competitors meeting customer needs?
Why are your competitors changing the way they are to meet customer needs?

10. THANK YOU