1. Community Advisory Council
September 11, 2017

2. Greetings Regrets: Guests: Darren Connolly, Patient Advisor
Nancy Dool-Kontio, Director, Corporate Planning

3. Today’s Agenda Greeting and introductions
Review and approval of May 8th meeting minutes
Roundtable Updates
Membership Update
Patient Story
Patient Declaration of Values
Refreshment Break
Informing LHSC’s Strategic Plan:
Values Consultation to Help Transform LHSC
Wrap-up

4. Approval of May 8th Minutes
Comments or Questions?

5. Roundtable Updates

6. Membership Update Overview: Goal: seeking 2-3 new community members
CAC members – 2 year term - renewable for a maximum of 3 terms (6 years).
January start of the first term for all original members
December 2018 will be the end of the renewable term for original members
CAC currently has 14 members (10 community and 4 LHSC)
Over the summer we said “good-bye” to Tyla Thomas-Jacques, Lisa Hawthornthwaite and Sandy Jansen
Jill Sangha is joining the CAC
Goal: seeking 2-3 new community members
Forward names/contact info of potential candidates to Cathy

7. Patient Story
Our guest:
Darren Connolly

8. Listening to Patient & Family Stories
Listen for patient and family-centred care elements:
Respect, dignity, communication, collaboration, comprehensive and coordinated care
2. Reflective Practice:
Pay attention to your own reactions,
interpretations and judgments. What is
your learning or insight about your personal
beliefs or biases?

9. Darren’s Story
This is Our Story

10. On January 16th 2004 our son Tyler was born
Our World Changed
On January 16th 2004 our son Tyler was born

11. Coming Home On February 18th 2004 we came home from the hospital
We began to welcome a whole new team of people into our lives…

12. Occupational Therapist
Our Team
Neurologist
Funding Coordinator
Behavioural Psychologist
Music Therapist
Social Worker
G.I. Specialist
Ophthalmologist
Developmental Pediatrician
Shift Nursing
Physiotherapist
Dietician
Vision Therapist
Nursing Coordinator
Pediatrician
Psychometrist
CCAC Case Manager
Occupational Therapist
Orthopedic Surgeon
Speaker: Family Advisor
Recreational Therapist
Speech and Language Pathologist

13. Emergency Visits
120,000 hours into our journey

14. How does it feel?

15. Normalizing our life

16. Our toughest days are here. Smile. Point us in the right direction
What Matters
Say “Hello”
Our toughest days are here. Smile.
Point us in the right direction

17. Fun!

18. Hope is part of the journey
Speaker: Family Advisor

19. The Family Perspective
Patient & Family Centered Care
Respect & Dignity
Collaboration & Empowerment
Information Sharing & Communication
Coordination & Comprehensiveness
Discussion

20. Thank You

21. Patient Declaration of Values
Jill Sangha
Manager, Patient Safety and Experience

22. Declaration of Patient Values

23. Refreshment break!

24. Informing LHSC’s Strategic Plan
Our guest:
Nancy Dool-Kontio,
Director of Corporate Planning

25. Informing LHSC’s Strategic Plan
Strategic Planning
Sets the mission, vision, and values of the organization
Mission – the key purpose of the organization
Vision – what the organization is becoming
Values – how team members behave in living the mission
Sets the strategic direction of the organization and specific initiatives that will be completed to realize the vision

26. Informing LHSC’s Strategic Plan
Process
Environmental scan
Current state analysis. Input from:
Over 1,000 individuals within LHSC (including CAC in May)
Health, governmental and academic agencies
Key leaders in the health and education system
Patients and families
Board of Directors, medical and administrative retreats
April
June
October
Board approval of the plan set for November

27. Draft Values for Consultation
Questions to Consider
Are the value definitions clear?
Are the behavioural statements clear? Measurable?
When read together are the value statements well integrated and complimentary with each value and with the mission and vision?
Each value is presented with a title, definition and behavioural statements. Behavioural statements are used to provide concrete examples of what it looks like to live the values. Values will be integrated into all aspects of the organization including recruiting, performance appraisals and training. The behaviours are written in the first person to personalize the commitments and behaviours. The values apply to staff, physicians, volunteers, students and associated contract staff within LHSC.

28. Draft Values for Consultation

29. Draft Values for Consultation

30. Draft Values for Consultation

31. Draft Values for Consultation

32. Wrap-Up
Next CAC Meeting:
November 6, 4pm