1. Relational Coordination
Gold Coast Health
This power point pack supports an in-person presentation at the 7th Annual RCRC Roundtable in Copenhagen 19th -20th October, 2017 and is not for wider distribution without permission from Gold Coast Health

2. Idea – to run an RC proof of concept program
…to improve relationships and outcomes in four clinical teams

3. What we did – participating teams
Focal Work Process
General Medicine
Discharge process
Acute Young Adults
Care of inpatient consumer in Acute Young Adults
Women’s Health
Management of women and baby of normal risk
Cancer Care Coordination
Time from referral to first treatment

4. What we did - method Step-by-step implementation
RC survey - Baseline
Feedback & Intervention Plan
Intervention period
RC survey -
Post intervention
Feedback and
Evaluation
Dec 2015
Early 2016
Mid to late 2016
(6 months)
Dec 2016
Early 2017

5. What we did - interventions
Survey feedback
Standardised rounding
Huddles
Conversations of interdependence
Information team gatherings
Shared education sessions
Reflective meetings
Process mapping
Standardising work practices
… and others
Relational mapping
Leadership training
Sharing morning tea

6. Our outcomes – survey and feedback
RC Survey
Invited
Completed
Resp rate T1
658
370
56% T2
636
366
58%
Feedback
Sessions
Groups
Attended T1 53 36
313 T2 39 26
208

7. Our outcomes - RC trends T1 to T2
Positive change
No change
Negative change

8. Our outcomes – leaders’ evaluation

9. What we learned Leadership alignment is helpful
Dedicated program management key to our success
Over invested in ongoing communication with teams
Interventions work best with local leadership
“Being the change’ models positive team behaviours

10. Comments and questions