1. Pick-Up Order Lead Time Project Storyboard The Bahama Bistro Sample Storyboard
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2. Executive Summary

3. Key Words (Specific to the Bahama Bistro)
Pick-Up Order Lead Time: Total cycle time from the moment the customer places their order to the moment they receive their food.
Packaging Process: All tasks related to placing food into take-out containers, selecting utensils, napkins and condiments and then placing them all into a bag
Pick-Up Wait Time: The cycle time from the moment a Pick-up customer walks in the door to the moment their order is made available to them
Condiments: Mini-bottles of hot sauce, limes, salt and pepper

4. Project Charter

5. VOC Translation Matrix
Key Take Away: Project needs to address overall Lead time which will impact customer wait time as well as food temperature

6. SIPOC: Pick-Up Order Process
Key Take Away: The scope of this project goes from the point of receiving the customer order to the point at which food is available

7. Detailed Map – Pick-Up Process
Key Take Away: The process needs more analysis – packaging segment seems to take longer than expected

8. Data Collection Plan
Key Take Away: Cashier was largely responsible for all data collection – the team adjusted job duties to accommodate

9. Gage R&R: Pick-Up Order Wait Time
Key Take Away: The measurement system variation was less than 10% for collection of wait time data – Measurement Systems were good!

10. Baseline Data Total Pick-up Order Cycle Time
Average time is 27 minutes
Goal of 20 minutes
Key Take Away: The baseline process was not capable of reaching project goal of 20 minutes

11. Fishbone Diagram & 5 Whys
Key Take Away: Root Cause Analysis will focus on Packaging process, condiment prep and availability of staff

12. Process Map Analysis
Key Take Away: Mapping highlighted packaging as a potential root cause of pick-up order delay

13. One-Sample T-Test
Null: There is no difference between the current process and the 6 minute historic average
Alternative: The current average is not equal to the historic average
Key Take Away: Packaging pick-up orders was taking longer than 6 minutes. Improvement focused on the packaging process

14. Hypothesis Testing Results
Key Take Away: Hypothesis tests confirmed that the process has gotten worse and that packaging was a key area of focus

15. Impact Effort Matrix
Key Take Away: The team planned to implement the three solutions in the low effort/high impact quadrant

16. To-Be Map Segment
Key Take Away: Improvements to materials, process and cross-training resulted in faster lead time overall

17. Before & After Time Data
Key Take Away: Implemented solutions decreased total cycle time and achieved project goal of less than 20 minutes

18. Implementation Plan
Key Take Away: This implementation Plan was key in terms of all team members knowing their role in the roll-out

19. Packing Type DOE
Key Take Away: This Design of Experiments was instrumental in selecting the new Pick-Up order packaging

20. Risk Management
Key Take Away: Cross-Training mitigated the risk of overloading the chef during peak hours

21. Monitoring & Response Plan
Key Take Away: The monitoring plan factors in both the leading indicators of packaging time and customer wait time along with the project “Y”

22. Control Chart of Project Y
Key Take Away: The team is continuing to work on the special causes of variation – and the Upper Control Limit of 23 minutes is the Response Plan trigger

23. Transfer Opportunities
Key Take Away: The improvements implemented at one location can easily be translated to other locations – time to spread the wealth!

24. Appendix

25. Wait Time Hypothesis Test
Key Take Away: There was a difference between the historical median and the current median for customer wait time – it was taking longer!

26. Communication Plan
Key Take Away: The Communication Plan was instrumental in making sure everyone knew what was happening with the project at all times

27. P- Chart of “Late” Packaging
Proportion of Late Packaging – June
Key Take Away: The P-Chart turned out to be the best visual for Packaging time – by deriving discrete data from continuous data the positive trend was obvious