1. RISK MANAGEMENT CAL STATE NORTHRIDGE OCTOBER 2017
The
Walt Disney
Company
RISK MANAGEMENT CAL STATE NORTHRIDGE OCTOBER 2017

2. MEDIA NETWORKS 2
CONFIDENTIAL

3. STUDIO ENTERTAINMENT 3
CONFIDENTIAL

4. PARKS & RESORTS
CONFIDENTIAL

5. CONSUMER PRODUCTS & INTERACTIVE
CONFIDENTIAL

6. PERFORMANCE EXCELLENCE
Total Quality
Management
Leadership
& Training
Delegation &
Empowerment
Team
Building
Performance Excellence
Continuous
Improvement
Cost
Reduction
Customer
Service
Productivity
& Efficiency
Effective Risk
Management
Define your mission and focus
Take calculated Risks
Empower People
Understand your strengths and weaknesses
Be compassionate and Honest
Communicate in an informal manner
Build team and credit for success
Be passionate

7. OUR THREE KEY MESSAGES Our reputation is our greatest asset.
Almost every accidental loss is preventable.
Every Cast Member is a part of the Risk Management Process.

8. ELEMENTS OF THE DISNEY SHOW
Safety
Courtesy
Efficiency
Show

9. OUR PURPOSE IN RISK MANAGEMENT
As part of the organization: “to protect the assets of The Walt Disney Company at the lowest possible long-term cost” As a team of professionals: “to provide the highest quality technical and professional services for the protection and experience of our Guests, Cast, Property and Business Partners”

10. DISNEY RISK MANAGEMENT
Planning &
Processes
Protection &
Prevention
Risk
People:
“Cast Members”
And Business
Partners

11. PLANNING & PROCESS Formed March ‘02 for: Property Earthquake Fire Wind
Flood
Deductible Buy-Downs
Formed January ‘03 for:
Workers’ Compensation
General Liability
Auto Liability
Entertainment
Production Package
E&O
Pollution Liability

12. AFTER GRADUATION… College internship Junior Adjuster at TPA
Case Manager at Liberty Mutual Insurance.
Liberty Mutual is known in the insurance industry for their extensive training programs.

13. FROM INSURANCE CO. TO DISNEY
Dedicated Disney Adjuster
Know your clients and colleagues
Partnership is key
Every meeting is like a job interview
Take advantage of opportunities

14. DAILY ROLE
Various roles within Risk Mgmt. (safety, production, finance, international, construction)
Current role: Manager
Monitor WC, AL, GL claims
Supervise TPA adjusters
Partner with HR, ER, Product Integrity, Medical Dept, Legal (in-house & outside counsel)
Develop strategies to reduce claim dollars and effectively manage claims
Liaison role for injured party for “best bad experience”

15. DIFFERENT TYPES OF CLAIMS
Workers’ Compensation
Various occupations & locations
Difference in production, animation, stagehands, attorneys
General Liability
Theaters, Disney Stores
On location for ESPN, News, Radio
Product claims
Auto Liability
ENG News vans
Production vehicles

16. PARTNERSHIP EXAMPLES Communication is key Catastrophic accidents
Stories in press – brand protection

17. Walt Disney The Disney Way QUALITY IN ACTION
“Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.”
Walt Disney
The Disney Way

18. QUESTIONS

19. The End