1. Business Travel Services
with a Human Touch !

2. Agenda About TravelsMaker Services Offered Why Consider TravelsMaker
Savings Calculation – A Case Study
Next Steps
©TravelsMaker |

3. About TravelsMaker
TravelsMaker founded in 1998 in New York City. Headquartered in New Jersey.
Navin Mathur, President , IATA Qualified with 25+years experience in Travel Industry. Specialist in Complex Fare Construction.
Registered with NJ State Chamber of Commerce. Member, American Society of Travel Agents (ASTA)
Commitment to Service Excellence, Loyalty to Clients, Integrity, Ethics, Cost Reduction, Personalization, Technology Enablement, Account Management.
©TravelsMaker |

4. TravelsMaker Leadership Team
Navin Mathur
President
Has a global perspective of managed travel services.
Helps corporations achieve significant cost savings and control
Expert in complex Fare Construction, Miles Management
Sunil Asthana
Vice President
Brings in IT Industry best practices and processes.
Leads Operations & Financial Planning for TM, for providing service excellence .
Service Delivery experience with Accenture Management Consulting
©TravelsMaker |

5. Services Offered: TravelsMaker
 Corporate Travel: International & Domestic
 Best Negotiated rates on Airline Tickets, Hotels and Car rentals
Incentive Programs for Corporations with our Vendors
Online reservation request, Agent assisted bookings, Emergency services
Travel Expense Reporting, Savings Analysis, Invoicing
Visa and Passport Assistance
Experienced and Innovative Travel Consultants
Corporate Travel Policy Compliance
 Meeting and Conference Assistance
 Airline , Hotel and Car Upgrades
©TravelsMaker |

6. Why Consider TravelsMaker
Will deliver measurable, verifiable savings per transaction in International travel, as
compared to online vendors
Minimum guaranteed annual 20 % savings on International, as compared to your
current travel spend, else will accept financial penalties.
Niche Service: Specialist in Multi-sector travel requiring complex fare construction
expertise.  Approximate savings delivered:  30 %
Others:  Service Quality framework, Corporate Travel Policy development and
execution, Accounting Support & Reconciliation,  Technology
Flexible, no-risk, minimum commitment, initial trial period to validate TravelsMaker
services. 
©TravelsMaker |

7. Savings Realized
For Cost Savings Computation, TravelsMaker defines market index comprising of online fares published at Airlines, Expedia or Orbitz, for comparison with TravelsMaker fares.
Orbitz
Airlines
Expedia
TravelsMaker
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8. Online vs Travel Management Company
Price & Service Quality advantage in using a TMC, as compared to an online booking engine.
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9. Complex Itinerary / Fare
1. Mixing of classes for Travel
2. Routing with more than 1 stopover (Multiple stopovers)
3. Stopover not in travellers route
Multiple Sectors, more than 2 sectors
(Sector = Travel from City A to City B)
Example:
SFO--ORL--NYC--LON--HAM--FRA—SFO
NYC---LON---DEL--HYD--MAA---PNQ---BOM--NYC
SFO--Y---NYC--C---BOM---Y---HYD---Y---DEL---C---LON---C---NYC
SFO---Y---NYC---Y---HAM---Y---LON---C---SFO
©TravelsMaker |

10. Savings Calculation – A Case Study
Sample Air Fare Utilization Dashboard, with Savings Calculation: Quarterly Report
** Web Fare: Market index comprising fares found at Airlines, Expedia, or Orbitz

11. TravelsMaker Clients
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12. Service Delivery Options
A. Corporate Travel Services:
Full Travel Services Provider
Deliver Niche Services.
Complement your existing Travel Management Company vendor by providing niche services in Complex Itinerary / Fare Construction
Dual travel vendor service is an acceptable model in the industry
Choice of A + B, or B only.
©TravelsMaker |

13. Operations Methodology
Transition – In Phase
Study & review Client Requirements:
Ticket volumes, routing, frequency, geography, current vendor, pain points.
Document Client’s expectations: Service levels, pricing, turnaround time,
invoicing, and accounting
Introduce Travels Maker Service Delivery process, Account Management,
Escalation and reporting
On-boarding of traveller data in TravelsMaker System
Steady- State Operation
Establish & operate communication channels
Service delivery on an ongoing basis
Emergency response, as requested by Client
Mileage management, reporting and payback to Client
Billing & Payment procedure
For realization of additional travel savings, Client will need to delegate the authority to TravelsMaker, on routing and airline selection, for the company employees.
©TravelsMaker |

14. Service Quality Service Quality Metrics
SLA adherence: Response time for service request fulfilment
Mileage Accumulation & Utilization reporting and $ analysis
Number of service escalations – TM strives to keep it within agreed limit
Penalty applicable if SLA is not fulfilled : As per agreement
Customer Satisfaction Survey
Performance Score Card : Overall TM performance rating
©TravelsMaker |

15. The Next Steps
Consider signing-up a Pilot Program Agreement with TravelsMaker to evaluate services quality & savings.
Trial period for 3 months, commitment to buy a minimum number of tickets, to demonstrate savings delivered.
Reporting & Financial Analysis will be provided at the end of trial period.
Sign-up for an Annual Travel Service Agreement, on satisfactory completion of Pilot Program, or exit.
©TravelsMaker |

16. Business Travel Services
Thank you!
Tel:
Business Travel Services
with a Human Touch !