1. Operations and Administration Committee Meeting| January 12, 2016
ANYONE WISHING TO SPEAK BEFORE THE VOTE ON ANY AGENDA ITEM MUST FILL OUT A PURPLE FORM ON THE SIGN-IN TABLE. COMMENTS WILL BE LIMITED TO THREE MINUTES.
Audience Questions and Comments PERSONS WISHING TO SPEAK MUST FILL OUT A WHITE FORM, LOCATED ON THE SIGN-IN TABLE, BEFORE THE MEETING. COMMENTS WILL BE LIMITED TO THREE MINUTES.

2. Operations and Administration Committee Meeting| January 12, 2016
CHAIR REPORT

3. EXECUTIVE MANAGEMENT REPORT
January 12, 2017
Justin T. Augustine, III

4. Operations Report
December 2016
January 12, 2017

5. Operations December Accidents
BUS – 12 Traffic Accidents/ 4 requiring retraining
0.80 Preventable accidents per 100,000 miles
STREETCAR – 8 Traffic Accidents/ 1 requiring retraining
0.85 Preventable accidents per 100,000 miles
LIFT – 4 Traffic Accidents/ 1 requiring retraining
0.93 Preventable accidents per 100,000 miles

6. December 2016 Accident Map Report (Fixed, Streetcar, and Paratransit)

7. Passengers Per Revenue Hour YTD Passengers Per Revenue Hour
Operations
System Usage
December 2016
Mode
Passengers Per Revenue Hour
YTD Passengers Per Revenue Hour
Bus
21.70
24.00
Streetcar
38.10
42.70
Paratransit
1.80
1.90
TOTAL
23.30
25.50

8. On Time Performance Bus – 74.27% Streetcar - 72.24%
Operations
On-Time Performance
December 2016
56% of all lines experienced detours or service interruptions, 37 service disruptions, including 6 long-term detours affected service in December.
On Time Performance
Bus – 74.27%
Streetcar %
Paratransit – 81.60%

9. 12 Incidents causing 30 minutes delay or more in service delivery
Operations
On-Time Performance
December 2016
12 Incidents causing 30 minutes delay or more in service delivery
37 short term detours
Related to holiday events, parades, construction or routes blocked by accidents.
6 Long term detours:
All related to construction.
55- Elysian Fields Line experienced the most short term detours with five (all due to events or parades in the FQ)
Most of lines with multiple short term detours stop on the lower part of Canal Street (5, 10, 11, 12, 16, 47, 48, 55) and were disrupted by holiday events.

12. Ridership Statistics – December 2016

13. Call Center Statistics
Operations
Call Center Statistics
December 2016
Average Time on Hold: minute and 38 seconds
Time to Close Complaint: Average days to close 158 complaints
Abandoned Calls: %
December
2016
FIXED-ROUTE
BUS
STREETCAR
PARATRANSIT
OTHER
TOTAL
COMPLAINTS
119 22 5 12
158
VALIDATED COMPLAINTS 64 10 4 84
COMMENDATIONS 2 1

14. Service Disruptions: 5 Lines Short Term Detours: 14 Lines
Long Term Detours: 6 Lines
Customer Complaints for December 2016
- Driver-Pass Up
- Driver-Attitude
- Driver-Running Late
- Other (Complaints)

15. Maintenance Statistics
Operations
Maintenance Statistics
December 2016
MAINTENANCE Highlights and Analysis:
Total number of in-service mechanical road calls for the month of December were Bus-56, Streetcar-9 and Paratransit-1.
During the month of December the miles between mechanical failures system-wide were 11,026 miles.

16. ADA Report

17. ID Center Stats and Highlights
Operations
December2016
ID Center Stats and Highlights
Provided service to 539 individuals 242 ID cards were issued (64 Senior, 66 Medicare, 79 ADA and 33 Fixed Route Disabled)
Eligibility received 120 applications, approved 89, denied 24 and mailed 51.
22 reduced fare applications were also received and processed. 91,425 individuals paid $0.40 discount fare on fixed route
3,640 ADA certified clients rode free on the fixed route.
There were 1,941 wheelchair passengers, 6,906 bike riders.
Five complaints filed through LISTEN complaint system: 2-late driver, 1-vehicle no show, 1 -operator attitude, and 1 -reckless and rude operator.

18. Paratransit Report Trips requested = 22,806 Trips Completed = 16,249
Operations
December2016
Paratransit Report
Trips requested = 22,806
Trips Completed = 16,249
Total Passengers = 16,495
Hours = 10,843
On-Time Performance 83.09%
Trips Cancelled = 6,551
Trips Denied = 0
Active Clients = 1,148

19. INFRASTRUCTURE DEPARTMENT
Operations Committee Meeting – January 12, 2017

20. Capital Projects Update
STUDY / ANALYSIS PROJECTS:
Downtown Transit Center Alternative Analysis
St. Charles Streetcar Line ADA Accessibility Analysis
Water Leak Mitigations (Randolph and ENO Facilities)
Algiers Park and Ride
Lighting Repair Assessment (FEMA)
Facility Restoration Assessment

21. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line)
Napoleon Facility Renovation
Philip Randolph Facility – Electrical Modifications
ENO Bus Wash Slab Replacement
UPT Bus Canopy Lighting
Ferry Project
Ferry Terminal
Badine St. Bus Terminal
Riverfront Streetcar Upriver Connector
Ferry Project – Passenger Ferry Vessels

22. Capital Projects Update
CONSTRUCTION PROJECTS:
Rampart / St. Claude Streetcar Expansion
Carrollton Barn Renovation
Cemeteries Transit Center Streetcar Expansion
FUTURE PROJECTS UNDER EVALUATION:
Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St.
Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

23. Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2016 through December 31, 2016
January 12, 2017

24. Statement of Expenses and Revenues
Ferry Operations
Statement of Expenses and Revenues
DECEMBER 2016
Fiscal year July 1, 2015—December 31, 2016
JULY
August
September
October
November
December
Total Expenses
487,759.37
1,232,104.09
514,991.54
372,811.25
381,666.98
718,063.85
Less Fares and Credits
(159,089.86)
(155,819.37)
(117,056.61)
(137,972.20)
(143,414.18)
(107,049.72)
Transdev Net Billing
328,669.57
1,076,284.72
397,934.93
234,839.05
238,252.80
611,014.13
FY LADOTD Ferry Subsidy
530,975.41
4,872,736.99
3,736,079.89
3,308,895.03
3,031,862.70
2,769,698.12
Less Ferry diesel fuel provided by RTA
(22,076.91)
(24,352.38)
(23,996.93)
(37,320.28)
(12,004.78)
RTA Ferry Grant Revenues
29,967.00
144,080.00
21,016.00
19,491.00
47,626.00
Less RTA Grant Expenses
(37,459.00)
(180,100.00)
(26,269.00)
(24,364.00)
(59,533.00)
Less Transdev’s Net March 2016 Billing
(328,669.51)
(1,076,284.72)
(397,934.93)
(234,839.05)
(238,252.80)
Balance of LADOTD Subsidy
172,736.99
2,134,772.21

25. January 1, 2016 through December 31, 2016
Ferry Operations
RIDERSHIP
January 12, 2017
January 1, 2016 through December 31, 2016
Algiers Point/Canal Street
Lower Algiers/Chalmette
Date
Pedestrians
Scooters
Total
Vehicles
Jan-16
37,657 30
37,687
381
22,856
23,237
*Feb-16
75,696 (1) 69
75,765
397
26,536
26,933
Mar-16
46,971 97
47,068
359
27,479
27,838
Apr-16
77,303 (2) 81
77,384
280
23,824
24,104
May-16
52,729 90
52,819
405
27,787
28,192
Jun-16
50,095 (3) 80
50,175
420
26,738
27,158
Jul-16
56,231 (3)(4) 96
56,327
360
Aug-16
34,579 93
34,672
457
27,961
28,418
Sep-16
33,717 65
468
26,440
26,908
Oct-16
49,467 84
49,462
467
26,892
27,359
Nov-16
39,490 49
39,539
321
25,570
25,891
Dec-17
38,102 47
38,149
243
22,678
22,891
(1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, ,733
(2) French Quarter Festival, Thursday April 7-10, 2016
(3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6)
(4) July 4th Fireworks
(5) Algiers Barn Fire & Concert (December 3, 2016)
(6) New Year's Eve Fireworks on the River (December 31, 2016)

27. MARKETING AND COMMUNICATIONS UPDATE
January 12, 2017

28. Marketing Update 2016 EARNED MEDIA PERFORMANCE 1,491 News stories
Total Nielsen Audience of 871,647, 981
Ad Value of $910,869
Publicity Value of $4,325,594
2016 DIGITAL PERFORMANCE
Website
13,193,045,578 Website Page Views
New website launched December 12, Visit to view.
Twitter
2,073 tweets posted
15,013 Profile Visits
798,500 Impressions

29. Marketing Update 2016 COMMUNITY ENGAGEMENT
54 Community meetings held or attended by RTA. This does not include project specific meetings, i.e., Rampart monthly meetings.
2016 REVENUE SALES
Streetcar Charters
$81,250 revenue generated
Film/Photography
$177,558 revenue earned
E-Commerce
$2,336,072 of revenue generated
GoMobile
$543,621 of revenue generated

30. Cleaner, Smarter Transit.
THE END
@NewOrleansRTA