1. Types of Agencies

2. Types of Agencies Co-operating Brokerage
2 clients represented by 2 separate brokerages
Unintended Multiple Representation
2 customers represented by the same brokerage
Single Agency
When 1 customer and 1 client are represented by the same brokerage
This can be a problem because the buyer (customer) may want to disclose certain personal financial information to the broker, but the broker owes a duty to disclose facts to the seller (client)
Typically, the broker will maintain confidentiality of the customer unless otherwise agreed to in writing

3. Types of Agencies Sub-agency Multiple Representation
1 client is represented by one brokerage and 1 customer is represented by another brokerage
Agent for the customer becomes a sub-agent of the agent for the client
Each brokerage owes the client of the other brokerage a duty
Multiple Representation
2 clients are represented by the same brokerage – the same brokerage represents the client buyer and client seller
Previously known as dual agency

4. Types of Agencies Types of multiple representation agencies:
Same brokerage and same brokers/salespersons
Same brokerage but different brokers/salespersons
Same brokerage but different branches
Problems with multiple representation
CREA does not recognize MR and there is no precise list of duties that each party is owed in case of MR
Dangerous because interests of buyer and seller are in direct competition
Written consent needed before the Registrant (salesperson/broker) represents more than a single party in a transaction

5. Types of Agencies Disclosure for MR should happen twice:
There first needs to be verbal disclosure when the Agency Agreement is signed by the client
There needs to also be written disclosure and consent before the Agreement of Purchase or Sale (the offer) is made

6. Common Errors and Representation Problems
Representation problems may result from:
Not discussing representation with Sellers and Buyers at the earliest possible opportunity
Not completing the proper forms
Exceeding the scope of authority that is granted by a client
Not marketing property that is listed for sale
Not finding suitable properties for a buyer
Not recognizing a conflict of interest when purchasing a property for personal use as a broker or salesperson (through OREA disclosure form)

7. Common Errors and Representation Problems
Not disclosing extra remuneration received
Misrepresenting or not disclosing material information
Breaching duties that are contained in the Representation Agreement
Not precisely carrying out multiple representation responsibilities, disclosing all requirements to both the seller and buyer