1. Talk Back – Improving Access To Our Repairs Service
Brent Housing Partnership

2. Stakeholders
Residents BHP Contractors LBB Other stakeholders

3. Residents
Tenants Leaseholders Landlords

4. BHP
Property Services – Maintenance Surveyors, Project Managers, Resident Liaison Officers
Customer Response Team
Estate Services
Tenancy Management
Leasehold Management

5. Contractors Wates Brent Direct Thomas Sinden Estates Services M&E
Lakehouse

6. LBB
Housing Client Services
Complaints Team
Councillors

7. Communication Phone Email Letter Notice Board Text In person Website
Twitter
Facebook
Consultation meetings

8. Communication DIY Workshops Repairs Handbook Inspections
Satisfaction surveys
Complaints
Newsletters

9. Discussion for Workshop
How can we improve communication?
For day to day repairs
For planned repairs
About the repairs service