1. Chapter 1: The Enabling Role of Information Technology

2. The Information Age
“The emergence of the Information Age and the sudden ubiquity of information technology are among the biggest -- no, they are the biggest -- stories of our time.” Thomas A. Stewart, 1997

3. Information Technology is ...
Computers and Communications
Computer technologies for processing, storing, and retrieving information
Communications technologies for transmitting and receiving information
Includes voic , FAX, transaction processing systems, expert systems, desktop videoconferencing, the Internet where the basic underlying technology is the computer

4. IT Pervasiveness Computer Systems (Chapter 2)
Computer Software (Chapter 3)
Telecommunications/Networking (Ch. 4)
If you were to pick one key aspect for the 1990s, what would it be?

5. IT Pervasiveness
Computer Systems (Chapter 2) Microcomputer technology
Computer Software (Chapter 3) Commercial software packages, including ERP
Telecommunications/Networking (Ch. 4) The Internet and World Wide Web

6. Working in the Information Age
Knowledge worker -- information and knowledge are the raw materials of his/her work
Teamwork -- a new emphasis on collaborative work
Anytime, anywhere work

7. Information Technology as a Strategic Enabler
IT provides New Ways to Compete -- enabling lower costs, enabling product/ service differentiation, both of above, leveraging knowledge of employees
IT enables New Organizational Forms -- reduced middle management, organize around processes, electronically link dispersed business units and separate companies

8. New Ways to Compete Cost: being a low cost provider
Differentiation: competing on customer perceptions of quality and service Example: SABRE reservation system
BOTH Cost and Differentiation

9. New Organizational Forms
Small but connected
Formal alliances
Virtual organizations

10. Five IT Management Eras
Accounting Era -- through early 1960s -- focus on accounting, batch transactions
Operational Era -- mid 1960s to mid 1970s -- on-line systems dealing with critical operational transactions
Information Era -- late 1970s to early 1980s -- focus on use of information for decision-making -- emergence of end-user computing

11. Five IT Management Eras (continued)
The Wired Society -- mid 1980s to mid 1990s -- development of systems for competitive advantage, often including linkages to customers and suppliers
The Global Wired Society -- late 1990s until ? -- using IT, especially the Internet, to link with customers and businesses around the world

12. What Needs to be Managed?
IT assets that need to be managed well in order for IT to play a strategic role:
Technology Asset
Human Asset
Relationship Asset

13. IT Management Roles
IS Managers, including the Chief Information Officer, or CIO
IS Professionals, including systems analysts and consultants
User-Managers -- the internal customers of the IS organization
End-Users -- non-IS specialists who use information technology

14. Design of the Textbook
Part I: The technology asset of the IS organization
Part II: Applying these technology assets -- types of IT applications and the issues associated with their use
Part III: IT application acquisition
Part IV: Effective management of an organization’s IT resources