1. Request a Content Change for Novartis.com
Group Digital Communications
Request a Content Change for Novartis.com
Novartis.com Production Team
Basel, October 2017

2. In this presentation What is a Content Change Request?
Using the Online Form
How do I submit a Content Change Request?
What happens after my request is submitted?
Turnaround time for requests
Roles and Responsibilities
Alerting the Production Team

3. What is a Content Change Request?
This document describes how you can request a content change for Novartis.com
A content change request can be any of the following:
A new content item, like a story or an interior page
An edit or change to existing content
A multi-page or section update
An analytics request
An upcoming request alert
Business Use Only

4. Using the online form
The online form contains several mandatory fields
If any field is left blank, the form will generate an error
The form gives you the possibility to upload all assets associated with your request
These must be located in a single .zip file.
Other file formats are not permitted.
The .zip file must not exceed 10MB
Please ensure that all of your material has the appropriate approvals prior to submission
Do not fill any confidential information into the form
Business Use Only

5. How do I submit a Content Change Request?
Content change requests are submitted via a simple online form:
Step 1: Give specifics about the request
Type of request
Target go-live date and time
Ideal location on Novartis.com for the content (URL, Section)
Status of legal approval
Title and description of the content
Step 2: Upload all relevant assets as a .zip file
Final copy
Images
Alt tags
Metadata
For stories, include the Story Submission Template
Business Use Only

6. Business Use Only

7. Business Use Only

8. What happens after my request is submitted?
You will receive an once the request is successfully submitted with a request number as a reference
The Novartis.com Production Team tracks and triages the request
Working with your material, they will prepare the content in a draft form in Drupal
Once the draft is ready, the Production Team will ask for your final review
A Drupal account on Novartis.com with the role of “Proofreader” is required
Proofreader sends final edits to the Production Team
Once final edits are complete, Proofreader sends a final approval for content publishing to Production Team
The Production Team will set the approved content live on Novartis.com on the agreed day & time
Any further changes to the live content require a new Content Change Request
Business Use Only

9. Turnaround time for requests
Standard requests have a turnaround time of 5 business days
Please ensure that your submission is complete and has the appropriate legal and sponsor approvals.
Only complete submissions will be accepted.
Urgent and business critical requests can be expedited
But only in exceptional cases and with approval of the Head of Web Strategy & Operations
Business Use Only

10. Roles & Responsibilities
Content Requestor – responsible to provide final approved content and assets, filling and submitting the Content Change Request Form
Proofreader – responsible for reviewing draft content in Drupal, providing feedback to Production team, giving final approval for publishing the content
Recommended Proofreader is Novartis internal FTE
A deputy Proofreader from an agency or third party can be named, but overall accountability for final content is with the Novartis FTE
Production Team - responsible to implement the change, request Proofreader review on Drupal, to communicate with Content Requestor and Proofreader around timelines and delivery, publishing approved content, filing request into CMS for archiving
Business Use Only

11. Alerting the Production Team
An Upcoming Request Alert is a “heads up” to the Production Team that you will be submitting time- sensitive content during a specific timeframe, even if the content is still in progress.
This helps the Production Team plan ahead to ensure resources are available when needed.
An Upcoming Request Alert can be specified in the Content Change Request Form
Please provide as much detail as possible and note to the Production Team what is coming and by when
Business Use Only

12. Questions?
Please contact the Novartis.com Production Team at
Business Use Only