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2001 Healthcare Conference Keeping Health on Track

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Presentation on theme: "2001 Healthcare Conference Keeping Health on Track"— Presentation transcript:

1 2001 Healthcare Conference Keeping Health on Track
abcd 2001 Healthcare Conference Keeping Health on Track 21-23 October 2001 Scarman House

2 Managing Disability Claims
Alex Isted and Mike Benton Munich Re Medicals Direct

3 Managing Disability Claims
Do companies want to manage claims? Proactive approach to managing claims Be innovative with claims Have a clear philosophy

4 Do companies want to manage claims?
Need appropriate resources Need quality claims specialists And enough of them Professional Claims Management

5 Proactive approach to claims management
Management of disability claims starts with: Developing the product Managing proposer’s perception Underwriting

6 Proactive approach to Claims Management
Late interventions = bad news Uncontrolled portfolio More likelihood of losses Early intervention = good news Manage claimant’s perceptions (and GP’s and Employer’s) Better chance of profitability

7 Professional Claims Management
Understand Product Medicine Finance Law Interaction between all the above It is not an administrative task It is a profession

8 Barriers to desire to recover and return to work
NHS thinks in terms of fitness to live, rather than fitness to work No coordinated structure for vocational rehabilitation in the UK GP’s role ?

9 Wish list for road to recovery
Absence Management Programme Vocational Rehabilitation services Implement Disability Discrimination Act

10 Learning Feedback learning into: Claims Underwriting
Product development Premium basis The whole business

11 Services Available Visiting (Employee/Employer) Private Investigation
Functional Capacity Evaluation Third Party Services


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