1. MUNIS Platform Migration Project
WELCOME

2. Agenda
Introductions
Tyler Cloud Overview
Munis New Features
Questions

3. Tyler Cloud Overview
02/28/11

4. Munis Cloud
Customers’ Applications and Data are stored in the Munis Data Center
Access Munis through the internet - No Servers Required
All Hardware & Software Maintenance, Upgrades, and Backups are performed by Munis
No Change to the End-User
Same Interface
Same Functionality
Guaranteed Service Levels
Cloud provides problem avoidance with built-in disaster recovery
Off Site backup centers
VPN connection ensures data security / Unlimited client VPNs
State of the art data center with dedicated operations staff
No single point of failure – redundant power sources, IP connections, routers, firewalls, etc...

5. High Quality Premium Service
Hardware and Technical Expertise Spread over many clients, which provides a higher level of quality that cannot be cost justified by any one client. Cloud Data Center Staff Dedicated to Pro-active Problem Avoidance as Opposed to Problem Resolution
Experienced and Dedicated Staff MUNIS Cloud acts as an extension of your IT Staff; frees up resources to work on strategic initiatives. Perfect for clients with limited or external resources.
Focuses on Individual Needs
Reinvestement in HW and Staff are made by Tyler MUNIS Application complexity is growing fast. We keep up with technology trends and software requirements….so you don’t have to….lower cost of ownership.
We continually are educated to keep current
No need to keep up with application specific training and technology changes
What does it mean when we say High Quality Premium Service?
Hardware and technical expertise provided by ASP is spread over many clients, which provides a higher level of quality that cannot be cost justified by any one client.
An ASP solution also frees up your staff, allowing your IT resources to work on more strategic initiatives of the organization. Perfect for Customers with Limited or External IT Resources.
Experienced staff dedicated solely to our ASP operations and the MUNIS solution. With Tyler’s Technical Support and ASP Teams in the same building, we can connect, review and trouble shoot at any time.
ASP center focuses on individual client needs. You determine the version of software you will use; the timing on when you need to test the next version and when you want to go live. All hardware and software maintenance, upgrades and backups are performed by MUNIS.
We continually reinvest .5M yearly to keeping up with Technology and its complexity.. We continually invest annually as well so that we are keeping up with current technology trends and software requirements. We work on keeping pace with technology so you do not have to.
Hardware requirements change we are investing in staff education…We take on the task of continuous training and education of our IT folks.
The cost of business overhead to run, maintain, and upgrade your own Software and hardware is eliminated. No server required, no depreciation of hardware
Re continually reinvest in HW, fine tune, and protect your data
DR Benefits: Every point of failure has been addressed through built in redundancy.
Built in Disaster Recovery: ASP provides for problem avoidance with built in Disaster Recovery. In addition to the Tyler owned Data center, we have a DR center in Boston. In the event of a catastrophic disaster at the Tyler MUNIS ASP Data Center… the Boston facility is prepped to ensure that you are back up and running within 24 hours.
Software that constantly monitors the performance of the system and alerts operation staff of any irregularities.

6. Client Cited Cloud Benefits
Fewer Problems or Issues
Out of Sight and Out of Mind
Always Up to Date with Application and Technology
Extension of District’s IT Staff
Partnership of Resources
Technical Consulting Services
Stability and Security at its best
Data center resources help with customers’ networks, communications, and ISP’s

7. KDE Specific Hardware Configuration
Storage
Built around IBM 2812-A14 XIV Storage System
Configured with 27TB of active disk storage space
Accessed via two Brocade 5300 Fiber Switches
Each switch is configured with 48 independent 8 GB ports
Each physical server has a minimum of two fiber connection

8. KDE Specific Hardware Configuration
Servers
Dedicated Dell “R” Series rack servers (Dell R810 & R815)
Dedicated SQL Server 2008 R2 Enterprise servers
SQL servers are clustered for High Availability
Live databases on separate instances from test & train
For each clustered pair – dedicated DR server in Boston
All application servers on virtual machine clusters

9. KDE Specific Hardware Configuration
Networking
Datacenter has 3 internet connections through 2 providers
Time Warner lines are 2 dedicated 20 MB fiber connections that come into the building from 2 totally diverse paths to 2 Cisco 7201 routers
The Qwest line is a full 45 MB T3 that terminates on a Cisco 3845 router
The routers run the Gateway Load Balancing protocol to utilize all 3 lines in a high availability model

10. KDE Specific Hardware Configuration
Networking (continued)
Firewalls are 2 Nokia IP 390’s in high availability config
IPSEC tunnels are terminated on 2 Cisco ASA 5520’s
2 Juniper 4500’s configured in a high availability model for access to the application servers from remote locations
Cisco 3750 stackable GIG switches
Each device uses a port channel and the port channel is across multiple switches to provide redundancy and failover capabilities throughout the network.

11. KDE Specific Hardware Configuration
Backup
Archive all live databases nightly to Boston DR center and to tape repository for long-term storage
Long-term storage done via Exabyte LTO gigabyte drives and stored in a secure off-site vault
non-catastrophic backups utilizes two I365 EVault subsystems

12. KDE Specific Hardware Configuration
Power
2 independent premise power sources in the Falmouth Data Center
All major devices have two power supplies (one on each source)
Primary supply is backed by a no-break UPS
Backed by an on-site emergency diesel generator capable of sustaining full load for 48 hours without refueling
We have a preferred customer 24-hour fuel delivery contact with a local distributor

13. Summary – key items
In Tyler hosted environment – districts protected by SLA for uptime and availability
Hosted environment provides an easy SSL VPN option for at home / coffee shop access
Districts still own their data – Tyler just provides hosting
Tyler hosted environment has a 11 year proven track record
Tyler continually invests in the datacenter infrastructure
Conversion process is a proven process
Tyler is committed to the success of this project!

14. MUNIS Platform Migration Project
New Features

15. New Features

16. New Features

17. New Features

18. New Features

19. New Features

20. MUNIS Platform Migration Project
Questions