1. PSC Jamboree
4 June 2009

2. The UK PSC Engaging with Competent Authorities
2nd Jamboree – June 4, 2009
Pierre Morel

3. PLAN Landscape (Authorities types and hierarchy)
Techniques (Strategic Approach)
Tools (Operational Approach)
Lessons Learnt (How are we doing ? ! )

4. The Landscape – Competent and Local Authorities
Northern Ireland
Scotland LA CA
England
N.I. LA CA
Scotland LA CA
Wales
England
Wales
UK wide CA
ALL UK Authorities

5. The Landscape – Competent and Local Authorities
80+ Competent Authorities, some UK-wide
433 Local Authorities (these are also “competent”)
Geographical and Political Diversity CA LA

6. Techniques – Strategic Approach
Communication: one person per authority (Primary Liaison Point).
Contact both Strategic (Chief Executive, formal letter) and operational (through workshops and other presentations).
Include key stakeholders on Project Board (e.g. Business representation, Local Authority coordination body) so that they can in turn mobilise people.
Ownership of formality remains with authority.

7. Techniques – Strategic Approach
Readiness Levels 1
Primary Liaison Point nominated.
March 09 2
Authorities complete a PSC questionnaire.
Deadline
9 April 2009 3
Authorities supply “deep links”
BERR supplies access to PSC forms.
June -
September 2009 4
Online payment
Localise forms
August-October 2009 5
PSC Tests
September -November 2009 6
LIVE !
27 December 2009

8. Tools – Operational
Contact Management

9. Tools – Operational
Online Survey to get a picture of situation, volumes, connectivity and other factors.

10. Tools – Operational Workshops Raising awareness about the Directive
Forms Design
Opportunity for direct engagement and feedback

11. Tools – Operational Support Items
Guidance, including Flowcharts, Roadmaps…
Website updates
Notes for “Cut and Paste”, briefings...
Necessary to focus on core message, whilst delivering across a variety of audience and media.

12. Tools – Operational

13. Lessons Learnt
Start as early as possible: it takes longer than planned!
Complexity in managing Competent (non-local) authorities – discussing whether or not “in scope”. Better results when potential costs are mentioned.
Issue in information flow from strategy to operational – complementary presentations in external Licensing Training groups (for officers who deliver the licences) helped a lot.

14. Lessons Learnt
Collaboration with Local Authority Coordination, or Regional Bodies is helpful: demonstrating our consultative view
Dedicated resource is very useful to follow up and encourage authorities to engage. Need full time position!
Readiness Levels useful in monitoring progress and setting checkpoints.

15. Lessons Learnt – Generic view
Action
Effectiveness
Cost
Nominate PLP
Workshops
collaboration with other regulators
Newsletter, leaflets
Talks at events
Readiness Levels

16. Thank you ! http://www.berr.gov.uk/servicesdirective
Questions ?
Thank you !