1. Effective Communication
English IV: College & Career Readiness

2. Why communication? Let’s think…
“You never know when a moment and a few sincere words can have an impact on a life.”
“Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your significant other, your co- workers, or your clients and customers.”
“The single biggest problem in communication is the illusion that it has taken place.”

3. How do you want to be heard?
Think about it…
How do you want to be heard?

4. Effective Communication Unit
1. Interpersonal Communication Skills
Cultural differences
Body language
Active listening
2. Professional Communications Skills
Interviewing
Resumes
Etiquette
3. Intrapersonal Communication Skills
Personal belief statements
Memoirs
Senior videos

5. Communication Standards
CCSS.ELA.SL : Initiate and participate effectively in a range of collaborative discussions (one-on-one, in groups, and teacher-led) with diverse partners on grade level topics, texts, and issues, building on other’s ideas and expressing their own clearly and persuasively.
CCSS.ELA.SL : Adapt speech to a variety of contexts and tasks, demonstrating a command of formal English when indicated or appropriate.

6. IntRApersonal Communication
Definition: communications that occur within a person's own mind.
Intrapersonal Techniques:
Meditation
Prayer
Visualization
Affirmations 

7. IntERpersonal Communication
Definition: The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages
Face-to-face communication
Required for every line of work
Necessary for you to become a LEADER!

8. Communication Model Sender
- Message (information) is sent by the sender
Receiver
-Receives the message and responds to message (feedback)

9. Perception vs. Reality
Is communication what a person says (or thought he/she said)?
Or is it what the listener hears (or thought he/she heard)?
What do you think?
(Reflect in your notes!)

10. Can Your Perceptions Be Barriers?

11. ARC OF DISTORTION What A communicates but does not intend
What A intends to communicate B
Sender
Receiver
Organizational Behavior: An Experiential Approach 8/E
Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner
8 -6

12. Perception Exercise
I am going to describe a drawing I have made of a bug.
Without seeing the drawing, you are to draw the bug that I describe.
You may not ask questions or talk to each other.

13. Share your bug with a partner!
Talk to your shoulder partner!
What are some of the similarities and differences with your bugs?
Why aren’t your bugs the same?

14. Class Discussion Questions
Why don't all the bugs look like mine?
What did you think of first when you were told to draw a bug? What did you see in your mind?
What could we have done differently so that your drawings and mine would have looked more alike?
How many of you wanted questions to be asked? Why?

15. Another Exercise: Count the F’s
Finished files are the result of years of scientific study combined with the experience of many years.

16. How many F’s? Finished files are the result of years
of scientific study combined with the
experience of many years.

17. Perception Questions …
The senator was elected to office by an “overwhelming majority.”
What percentage of the vote did he/she receive?

18. Perception Questions ……
My 17-year old is of “average” height.
How tall is he?

19. Perception Questions…
Jane really isn’t a “brain”, but she is a good student.
What is her grade point average?

20. Perception Questions …
Uncle Ned is a “moderate smoker”.
How many cigarettes a day does he smoke?

21. Perception Questions …
Although this friend of mine is not wealthy, he earns a “comfortable living”.
How much does he/she make a year?

22. 1st Step to Better Communication:
Develop the awareness that our perceptions can direct how and what we can communicate
Previous experience & learning
Attitude & interests
Needs & feelings
Current situation
Socio-Economic differences
Cultural differences

23. Examples of Cultural Perception Filters
Age
Gender
Race
Religion
Education
Customs

24. How do you think gender affects communication?

28. Gender Differences in Communication
Stereotypes?
Women
Concern: connect
Maintain relationships
Seek and give confirmation and support
Aim for consensus
When arguing, ask more questions and agree more; challenge less
Men
Concern: status
Being one up/not one down
Aim for dominance
Ch. 7 If you wanted to slap a woman on the left side and a man on the right, that might work here. Up to you.
Organizational Behavior: An Experiential Approach 8/E
Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner
8 -10

29. Gender Differences and Power
Men and people of high status talk more than women and people of low status
In formal meetings, men are more likely to:
gain and keep the floor for more time, regardless of status
interrupt others
control the topic
redefine what women say
But some women
in powerful positions
also interrupt
others
Organizational Behavior: An Experiential Approach 8/E
Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner
8 -11

30. Women Are More Likely To...
Be interrupted when they speak
Use qualifiers (maybe, perhaps, sort of)
Use disclaimers (I’m not really sure…)
Phrase orders politely
Frame orders as questions
Use intensifiers
Organizational Behavior: An Experiential Approach 8/E
Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner
8 -12

31. Are men and women really that different?

33. Wait…I am saying it loud and clear!
People are unique so they encode and decode messages differently
Only 7% of meaning comes from words – 55% comes from facial expressions and posture and 38% from vocal intonation and inflection
Words have different connotations for different groups

34. Non-Verbal Communication
Silence
Gestures
Respect
Disapproval
Harmony
Lack of understanding
Hand movements
Facial expressions
Tone of voice
Eye contact
Posture
Space

35. BODY LANGUAGE

36. Some Quick Advice

37. Later in this unit…
Can you spot a liar by “reading” body language?