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Addressing Loneliness in Rural North Yorkshire
The client: Harrogate and Ripon Centres for Voluntary Service The client’s problem: Having recently taken over a rural visiting service for the elderly in North Yorkshire, the client wanted to ensure the service could realise as much benefit as possible. The solution Established the aims of the service and how it meets those aims, in particular; sources and types of client and how the service is delivered Developed a strategy map and balanced scorecard that could be used to develop and monitor the service in the future Produced a report that contains a system diagram of how the service works and an recommended changes to the system The approach Collected information and evidence through interviews with stakeholders, accompanying project team on visits to clients, reviewing survey feedback and finance information; used information to produce an initial system diagram Facilitated workshop with key stakeholder to present, discuss, amend and built on the system diagram Thematic analysis of interview notes then allowed clarification and quantification of major themes and topics The above analysis led to a list of clear recommendations These recommendations were brought together into a strategy map, from which a balanced scorecard of measures can monitor progress and outcomes of the service to ensure maximum benefit The benefits Thorough understanding of the service and the wider system it is part of Strategy map for reducing loneliness identified and evidenced Client ‘taken on the journey’, so understands where strategies come from Produced a solid foundation from which to re-model the service and apply for associated funding I’m really pleased with the report and it will be very useful indeed for forward planning and to support our Big Lottery bid
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