1. Impact of Technology on Life Insurance Business
Your excellencies, distinguished guests, ladies & gentlemen,
Assalam alaikom
Before i start my presentation today, I would like to thank the BIA & FAIR organizers for giving ESKADENIA the chance to represent the IT industry and it's ideas on:
The impact of IT on life insurance business
Shadi Saadeh MBA
General Manager
ESKADENIA Software UAE 1

2. HISTORY
In the Fair Life conference 2012, I talked about Technology Trends in the Life Insurance industry with focus on
Product Innovation
Process Streamlining
Distribution Channels 2

3. Internet Penetration was 80+ Million
Stats Presented in 2012
Internet Penetration was 80+
Million
When there was only 80 M online users in the Arab World
Insurance Portal 3

4. The only constant in today's business environment is…
CHANGE
IoT
Disruption
In this economic environment, insurers’ software platforms and technology infrastructures are critical areas of focus for reducing costs and improving service effectiveness. 4

5. Diversity of distribution channels New products
Technology Effect
Diversity of distribution channels
New products
Customer centric
Powerful analytics
Transparency
The change is happening in all aspects and disrupting the business as we see it now in all following aspects
Insurance Portal 5

6. Ready for Disruption
Setup & Config.
Group Production
Individual Production
Claims
Reinsure.
Investment
Mathematical reserve
Sales
Network
Supporting Systems (back office operations)
Financials
HR & Payroll
Workflow & DMS
Notification & Approvals
Audit & Logging
Distribution Channels (accessible online)
Brokers Portal
Customer Portal
Banc assurance
Mobile App
ESKA® Life Insurance
In ESKADENIA, 10 systems currently available to automate the Life Insurance operational cycle along with the 3rd party access and distribution channels. But this is not enough, we see the future and drive automation in the region’s insurance market 6

7. Source: Internet World Stats June 2015
Internet Penetration
135+
Million
Penet.: 52.9%
Source: Internet World Stats June 2015 7

8. Source: Internet Wikipedia
Internet Penetration
If we take Egyptian Expats in the GCC as an example
2+ Million of Qualified Potential Work Force
Source: Internet Wikipedia 8

9. Source: Average online monthly purchases in the MENA 43%
Internet Penetration
If we take Egyptian Expats in the GCC as an example
860+ Thousand make purchases online
Source: Average online monthly purchases in the MENA 43% 9

10. The Change Secured access to medical records of the insured
Customer Will
Product Innovation
Technology
Transformation
Secured access to medical records of the insured 10

11. 84% of life insurance consumers expect multi access channels
84% of consumers expect insurers to provide multi-channel access
Accenture Consumer-Driven Innovation Insurance Survey, May 2011
Insurance Portal
Source: Accenture–Consumer–driven innovation Insurance Survey, May 2011 11

12. Secured access to medical records of the insured12

13. Secured access to medical records of the insured13

14. Policy Purchases Trends in the US
Insurance Portal
Source: Accenture–Changing Channels–Multichannel Insurance Distribution Consumer Survey, 2010 14

15. Underwriting Analysis Policy Administration
Internet
Rating Engine
Standard
Underwriting Analysis
Generate Policy
Reporting
Policy Administration
Application
Form
Internet & GSM
Dynamic
App.
Business
Process
Italian:
My friend my friend, wait a meenit. People like my family in Cicilia, cannot buy life insurance without advice. Financial advice
Exception
Underwriting Support
Customer
Insurance Portal 15

16. Online Advise
Insurance Portal 16

17. Online Illustrator
Insurance Portal 17

18. Mobile Illustrator
Life insurance calculator application 18

19. Remote Approval & Notification
Simplified & dynamic definition of user authority limits
Approval enforcements
Rule-based notification on SMS &
Message template sent out on triggers 19

20. Analytics 20

21. Product Innovation Combining Medical & Life together
Medical Eco System and Provider management
Patients medical records
Real time case (claim) registration
Self health monitoring
Alarm notifications 21

22. Provider Management 22

23. Self Monitoring
Secured access to medical records of the insured 23

24. What is Next?
What is next? Transformation. We need to join hand to achieve successful transformation.
Why we need to transform? Because the world is heading to IoT & Distruption 24

25. Transformation
Secured access to medical records of the insured 26

26. This Must Change
Secured access to medical records of the insured 27

27. A True Example
Secured access to medical records of the insured 28

28. IoT & Disruption
Secured access to medical records of the insured 29

29. IoT & Disruption
Secured access to medical records of the insured 30

30. IoT & Disruption
Secured access to medical records of the insured 31

31. IoT & Disruption
Secured access to medical records of the insured 32

32. The Future of Life Insurance
Secured access to medical records of the insured 33

33. You We will help you transform Contact us34

34. Thank You Shadi Saadeh MBA General Manager ESKADENA Software UAE 35
9/16/12 35