1. 1.05 Managing Team Conflict
1.05 Understand concepts of teamwork

2. Managing Team Conflict
Conflicts, differences, disagreements
Natural result of people working together
Due to:
Personal factors
Values
Social factors
1.05 Understand concepts of teamwork

3. Managing Team Conflict
Conflicts, differences, disagreements
Can be constructive
Exciting
Refreshing
Good for job performance
1.05 Understand concepts of teamwork

4. Managing Team Conflict: Prevention
Preventive Strategies
Determine ground rules
Set goals
Get team agreement
Communicate openly
Everyone has a voice and everyone listens
1.05 Understand concepts of teamwork

5. Managing Team Conflict Reaction
Reactive strategy
Acting
Use the authoritarian approach
Tell the group what the resolution will be
Useful in emergency situations or when emotions are high
1.05 Understand concepts of teamwork

6. Managing Team Conflict Reaction
Reactive strategy
Adjusting
Give and take to reach a middle ground
Good when a quick temporary solution is needed
1.05 Understand concepts of teamwork

7. Managing Team Conflict Reaction
Reactive strategy
Accommodation
Sacrificing self concerns to yield to another person
Used when one person is wrong or more can be gained later
Must separate thoughts from feelings
1.05 Understand concepts of teamwork

8. Managing Team Conflict Reaction
Reactive strategy
Avoiding
Withdrawing, sidestepping or postponing the issue
Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict
Explain why you are doing nothing and when you expect to deal with the process
1.05 Understand concepts of teamwork

9. Managing Team Conflict
Set up an environment so everyone knows the goal is resolution
Make sure all members want to resolve the conflict
1.05 Understand concepts of teamwork

10. Managing Team Conflict
Generate solution options
Team members must agree on which solution is most appropriate
Implement solution option
1.05 Understand concepts of teamwork

11. Managing Team Conflict
Evaluate outcome
Celebrate or start over!
1.05 Understand concepts of teamwork