1. Digital Technology

2. About Penumbra Established in 1985 Employs 400 people
Supports over 1600 adults
and young people each week
Focus on health and wellbeing

3. Transformations
Services Service Care Provider Coach Receiver Active Participant Outputs Outcomes Maintaining Recovery

4. Recovery
Penumbra’s mission is to provide high quality services that improve mental health and wellbeing.
We believe services should be designed and delivered in a way that places the needs, and outcomes, of each person at the centre.
But how do you reliably measure if a service is helping someone achieve outcomes?
How do you answer the question: what difference do we make?

5. I.ROC
HOPE Framework
I.ROC

6. Measuring the Difference
Personal Level
Aggregated scores

7. Going Digital Aims: Increase mutuality
Drive recovery knowledge & practice
Measure recovery
Evidence links to personal outcomes
Increase data security
Increase accessibility via online/offline
People sitting side by side – more transparent and more visible: shared record as well as a shared conversation. Moving the coversation and the record into the person’s home.

8. Gathers demographic, health and wellbeing and I.ROC data
Website and mobile app
Gathers demographic, health and wellbeing and I.ROC data
Identifies personal outcomes
Measures personal recovery
Produces individual/service/organisational impact reports
Resource Library
eLearning/Blended Learning
Community of recovery practitioners
Demo system

9. Impact on our organisation
More focused on what matters
More efficient and effective
Measuring distance travelled
Planning for outcomes at all levels
Informing strategic priorities/service designs/service approaches and resource requirements
Improved outcomes for people who use our services.
Giving people the tools that they need, where they need them

10. Impact on our organisation
"I.ROC has transformed our organisation - we are more focused on what matters, we are giving our staff tools and training that enhance recovery skills, and we know the difference we are making” (CEO)
We can now evidence outcomes against validated indicators of recovery

11. Feedback from fellow providers
“Staff benefit by having a clear system of processes to work with as well as a ‘shared language’ of outcomes, making practice more effective” (CEO 3rd sector provider) “While I realise there is still work to do, I am thinking about employment or going to college as something to work toward in the near future. Looking back over my I.ROC scores I feel really proud of the distance I’ve travelled” (SU)

12. Thanks for listening
Any Questions?