1. Charleston Conference
Making the Most of the Center for Research Libraries: A Members Roundtable
Presented by Sylvia Andrychuk and Mary Claire Vandenburg (Queen’s University) with Mary Wilke (CRL)
Charleston Conference
5 November 2009

2. Questions How are member libraries making the most of CRL resources?
How are they being promoted?
How are faculty using CRL resources?

3. Session Outline Queen’s University Library context
Other CRL member libraries
Survey Results
Connecting with CRL – Mary Wilke, Member Liaison and Outreach Services Director

4. Queen’s University Library

6. Collections 2 million+ monographs 4 million microform units
1.1+ million government documents
8,500 print and microform serials
80,000 electronic serials

7. July 2006, News Announcement

10. Links to CRL catalogue in our catalogue

11. E-Resources Loaded into Catalogue

14. http://qnc.queensu.ca/gazette/4815cd94c95ea.pdf (page 8)

18. Library News on Homepage

19. Library News on Homepage

36. Reference Consultation Service

38. the 'custom' service for dissertations and newspapers
the long loan period
speed of delivery
the helpful area guides, which may lead researchers to resources of which they were previously unaware
Dr. F.P. Lock, Dept. of English
“As budgets shrink, specialized research materials will become increasingly less affordable by individual institutions at our level, so I would envisage a co-operative resource such as CRL will become more crucial.”

39. Usage Statistics of CRL Collections
CRL provides detailed usage statistics
July June 2009
Total Requests: 125 (74 through ILL, 11 filled digitally)
Loaned item breakdown provided by CRL indicates monographs, newspapers, serials, dissertations are the top items
SAMP serials also very popular

41. CRL at Member Libraries

57. http://history. uchicago. edu/about/fields/modern_europe/research

58. CRL Membership Survey CRL delivered survey to members
August 27 - Oct
29 respondents (~12%)

59. Q#1. How long has your institution been a CRL member?
29 surveys answered

60. Q#2. In your experience, who on campus is using CRL resources?
1= the most
4= the least

61. Q#3. How are faculty using CRL resources at your institution?

62. Q#3. How are faculty using CRL resources at your institution?
“After today, I will probably contact some faculty and tell them about your subject specific webinars”
“Materials for students working on independent projects (esp. senior thesis).”

63. Q#4. How are CRL resources promoted at your library?

64. Q#4. How are CRL resources promoted at your library?
Information literacy sessions
ILL borrowing gets questions from users, who either heard about CRL from faculty or librarians
Presentations to Faculty that included a CRL component
On-campus session sponsored by CRL
New member as of July 2009; have yet to promote resources
[my university] has a draft of a webpage about CRL resources/services which we hope to launch soon

65. Q. 5 What factors affect how much your researchers use CRL resources?
Knowledge of resources by patrons
Discoverability – catalogue and website
Catalogued and uncatalogued material at CRL
Loading CRL records locally
Local load has potentially misrepresented the full extent of CRL collections
Depth of collection

66. Q. 5 What factors affect how much your researchers use CRL resources?
Ease of borrowing
Librarian awareness and promotion
Reference, instruction, subject guides
Targeted promotion to select user groups
Relevance of collections for faculty (research and teaching)

67. CRL Support for Member Libraries