1. Putting all the pieces together for Volunteer Reconigtion and Retention

2. What are our Biggest Obstacles as Coordinators?

3. Time
Ideas
Cost
Attendance
Awards Vs Rewards

4. Awards Events Things Certificates Pins T-shirts, caps,
and other clothing
Small gifts
Photos,
mementos, cards
Events
Picnic
Recognition Lunch or Dinner
Exclusive Activities
Special Parties/Field Trips

5. Rewards Saying thank you Recognitions during meetings
Maintaining a personal connection
Treating volunteers as part of the team
Giving more responsibility
Saying thank you again, and again

6. Formal Recognition Ideas
Annual awards ceremonies and banquets
National Volunteer Week
Major values:
Builds community spirit among volunteers
Publicly recognizes volunteers and attracts others to join

7. Appreciating Those Volunteers

8. MEET THE TEAM
Volunteer Appreciation Thursday April 20, :00 to 6:00pm In the conference room Come meet our players the Hospice Volunteers Free food and games

9. http://www. apollostemplates

17. Popsicle stick activity
Get to know one another
Popsicle stick activity

18. Thank You Rewards: Hand written special Thank you notes
Food at the meetings is always appreciated
We are so Fortunate to have Volunteers like you on our team( Fortune Cookie)
Thank You, for being Marvelous and Motivated (M & Ms)
We are Beary Glad you are on Our Team (Gummy Bears)
Thanks for being a LIFE SAVER (Life Savers)
Your the Balm ( Lip balm)
Thanks for being a shinning light to our patients (Flash light)
No one can hold a candle to your commitment
You have made a lasting and permanent contribution (Permanent marker)
Our Volunteers are priceless ( 100 Grand candy bar)
Volunteers are worth their weight in Gold (Gold coins, Hershey’s nuggets)
You make our patients hearts glow ( Glow stick)
Volunteers plant seeds of Kindness (pkg of seeds )
Thanks for the time you give (Clock, watch)

19. Barriers Money Time Staff resistance, support
Volunteers: “We don’t need any”
Not sure how to recognize volunteers
Informal vs Formal
Recognition for short term volunteers challenging
? What other barriers

20. Remember:
You’re there to recognize Volunteers “give them VIP treatment”
Your presentation is well organized
Accurately pronounce names, and are in the audience
Have someone taking pictures, and lots of them
Deliver invitations in advance, encourage them to bring someone
Vary the program from year to year to add interest
Spotlight your organizations mission and vision
A Committee to help you organize the event

21. Hitting the Mark
Retention
And
Motivation

22. KNOW YOUR VOLUNTEERS

23. Retention Begins in the interview process: Understanding your volunteer’s main reason for Volunteering and Honor this through out his/her time with you

24. KEY COMPONETS Placement Orientation Resources Training Evaluations
Supervision
Orientation
Resources
Training
Evaluations
Team Player
Confident

25. PEOPLE OFTEN SAY THAT MOTOVATION DOESN’T LAST. WELL NEITHER DOES
BATHING-THATS
WHY WE RECOMMEND
IT DAILY
Zig Ziglar

26. Motivation Connection
Positive Feedback, “Often”, Praise them
Good Communication: , Text, Phone calls, keeping them informed of any changes in their patient: death, Respite care, revoked Hospice. Acknowledge when you receive their notes
Regular meetings, same day, time each month, providing continuous education, share time
Follow up meetings with a re-cap, and reminder of up coming events.
Invite to IDT meetings
Respond to their request in a timely manor
Make sure the know they are a Valuable member of the Hospice Team
Send hand written notes, Birthday cards

27. Recognition Reminders
Best Time to recognize your volunteers is: daily, weekly, monthly, yearly!
Organization barriers to giving positive feed back are: time, competition among volunteers for recognition.
Be cautious about formal recognition which include:
Thinking you can replace daily “Thank You”
Lack of personal Acknowledgement
Can be more costly, Some volunteers may object
Basic strategies for recognizing volunteers are Awards and Rewards

28. What Motivates You! Flexibility Creativity Recognition
Responsibility/Trust
Value

29. You are Important!
I You

30. What's your questions ?
Survey Time