1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
March 14, 2017

2. Performance Report Card
Performance Indicator
Standard
Feb 2017
FY17
On-Time Performance
91%
90.4%
91.4%
Late 4
0.10%
0.20%
0.11%
Average Initial Hold Time
120 sec 95 87
Calls on Hold Over 5 Min 5%
7.4%
4.4%
Denials 1%
0.00%
0.45%
Preventable Collisions Per 100,000 Miles
0.50
0.55
0.56

3. Highlights February highlights:
Successful completion of the call center transition/migration (Southern to Northern)
Automated - Call out feature for Northern region
GPS detection/5 minutes from arrival location
Diversity Training for Access staff
Unique Needs of Children in Emergencies training/outreach

4. Questions?