1. Kristy Foster – L2 Software Engineer March 18, 2014
IBM Sterling Gentran:Server for Microsoft Windows: A partner’s profile edit options (functions) are unavailable to use (grayed out) in the Partner Editor Window.

2. Agenda How a partner profile is in a locked or “editing” status.
A user was editing a partner profile and has left an editing dialog box open. Or a user was updating a partner profile and they lost their client session, or remote session. This can leave the partner record in an editing status in the Partner_tb, preventing any further updates from the Partner Editor Window.
Resolving a partner profile in a locked state.
1. Close the partner profile editing dialogue boxes on all clients for the Partner profile in question.
2. Stop and Start the Executive Service
3. Have your DBA run this query: Update "Partner_tb" set "Editing"=0 where "Editing"=1

3. The Petzone partner is locked
Example
The Petzone1 partner is not locked
Example

4. The ‘editing’ field (column) in the Partner_tb record needs to be changed. Navigate to the Gentran database and run a query over the Partner_tb.
This is the syntax for a SQL query.
Update Partner_tb set Editing=0 where editing=1
This is the syntax for a Oracle query.
Update "Partner_tb" set "Editing"='0' where "Editing"='1';

5. Summary A partner is in a locked state when a user tries to edit a partner from the Partner Editor tool and all options are grayed out preventing any editing options. When a user is modifying a partner from the Partner Editor and that user’s session ended abruptly causing the partner status to remain in editing mode in the partner_tb. Or an editing dialog box is open on another client machine for the partner profile. Verify no other user has the partner editing dialog boxes open, or restart the Executive service. To change the editing status in the Partner_tb execute a database query to set the “editing” field. (Status 0 = unlocked state; Status 1 = locked state)

6. Additional References
Learn about upcoming Support Technical Exchange webcasts, and access previously recorded presentations at:
IBM Electronic Support Introduction
Sign up to receive weekly technical My Notifications s:
developerWorks Forums, Communities and Technical Topics
Quick Reference Guide for Using Service Request Tool
IBM Support Assistant
Access product show-me demos and tutorials by visiting IBM Education Assistant:

7. THE INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS PRESENTATION, IT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN ADDITION, THIS INFORMATION IS BASED ON IBM’S CURRENT plans and strategy, which are subject to CHANGE by IBM without notice. Ibm shall not be rESPONSIBLE for any damages arising out of the use of, or otherwise related to, this presEntation or any other DOCUMENTATION, nothing conTAIned in this presentation is intended to nor shall haVE THE effect of creating any warranties OR representations from ibm (or its supplieRS oR licensors), or altering the terms and conditions of any AgreemeNt or license governing the use of ibm product or software. Copyright and Trademark Information IBM, The IBM Logo and IBM.COM are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks and others are available on the web under “Copyright and Trademark Information” located at