1. Why is Mozilla support so fun, special and cool
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SUMO
Why is Mozilla support so fun, special and cool

2. We fight for the user!
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Who are we? 2

3. Why would you help angry people if you could have a party instead?
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Why would you help angry people if you could have a party instead?

4. 2018/7/23
Well…

5. There’s a fox trying to keep the web open
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There’s a fox trying to keep the web open

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7. And there’s coding and QA, and UX and PR, marketing and more
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And there’s coding and QA, and UX and PR, marketing and more

8. And then there’s this whole support thing
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And then there’s this whole support thing

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11. Someone has to be the hero!
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Add SuperHero image 11

12. 2018/7/23
After Firefox leaves the magic factory it is distributed to millions of people
Add SuperHero image 12

13. …and sometimes things can get difficult for users
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…and sometimes things can get difficult for users 13

14. And all that work for development, marketing, UX, PR
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And all that work for development, marketing, UX, PR
Add SuperHero image 14

15. 2018/7/23
Goes to the bin 15

16. That’s why we need SUMO and SUMO needs you!
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That’s why we need SUMO and SUMO needs you! 16

17. 2018/7/23
support.mozilla.org 17

18. We help millions of users
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We help millions of users
approx users visit SUMO daily
we get around 170 questions/day only in our support forums
we maintain 4 support channels, 6 products and almost 50 locales 18

19. You too can become a SUMO warrior!
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You too can become a SUMO warrior! 19

20. 2018/7/23
How to contribute 20

21. Translate help articles in your language
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Translate help articles in your language 21

22. 2018/7/23 22

23. 2018/7/23
Help users on Twitter 23

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Add SuperHero image 24

25. Answer questions in the forums
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Add SuperHero image 25

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27. Ready? Talk to us!
2018/7/23
Get more details on how to get involved here:
Meet the SUMO community and introduce yourself:
Talk to us on IRC: #sumo
Join the Buddy program! 27

28. 2018/7/23
Tell your friends! 28

29. Do you know people who… want to contribute to the open web
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want to contribute to the open web
…or just love Mozilla
maybe someone who has great tech skills
or is just really good at customer service
or loves languages and translations
an IT or CS student maybe?
or somebody who studies Foreign languages
Maybe even a user that you have helped! 29

30. Anyone can be a Superhero!
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Spread the word!
Anyone can be a Superhero!
Spread the word about SUMO 30

31. Hold a SUMO event!
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Add SuperHero image 31

32. 2018/7/23
Do your own or piggy back on others in the area Talk at your high-school, university or local community space Presentations, L10N sprints, anything goes! Check out the SUMO event kit:
Spread the word about SUMO 32