1. BCS Business Communication B u i l d i n g C r i t i c a l S k i l l s
Kitty O. Locker Stephen Kyo Kaczmarek

2. Module 13 E-Mail Messages
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.

3. E-Mail Tips When writing e-mail, remember
All principles of good business writing still apply with .
While feels like talking, pay attention to spelling and grammar.
You should proofread messages.
should interest the readers in the subject line and first paragraph.
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4. E-Mail Subject Lines E-mail subject lines
Are specific, concise, and catchy.
Give good news in positive messages.
Give negative news when it’s serious, the reader needs the information to act, or you report your own errors.
Make the request clear in persuasive messages.
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5. E-Mail “Netiquette” For proper “netiquette,” never
“Flame” your audience.
Send s that are unnecessary.
Compose messages when you’re angry or upset.
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6. Standard Formats for E-Mail
Standard formats are evolving.
The format depends on the program.
Most programs prompt you to supply the address and subject line.
Most programs allow you to send attachments, as well as computer copies (cc.).
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