1. Identity Theft Flowchart
Suspected ID Theft
Employee notifies Department Director
Department Director notifies CQO
Verify ID theft has occurred
CTS entry not required;
continue patient processing as usual NO
YES
CQO entry into CTS
Notify CEO
Involve HIM
and PFS
Director to
ensure acct
is changed to
IDtheft…
follow HIM and
PFS policies
Determine whether
patient info is combined
with that of thief; or,
disclosed to inappropriate
party NO
YES
Involve HIM and
PFS Directors. Follow HIM and PFS
policies for changing
acct to IDtheft…
Inform CQO if victim’s
information has or
may have been inappropriately disclosed
Work with
hospital legal counsel
regarding notification
of patient/law enforcement.