1. Energy Advice Service Natalie Makin & Nicholas Wilson

2. Introduction Why are we here?
The Energy Advice Service started in 2012
Originally ring-fenced employment initiative for Stockport Homes customers (advising customers)
The service has rapidly evolved to much more of a technical role.
Where are we today?

3. Role of Energy Solutions Advisors (ESAs)
2 ESA’s to help customers with:
Fuel debts
Best energy tariffs and deals
Reducing energy consumption
Understanding fuel bills
Heating systems and controls
Grant and discount application
Rapidly evolved in to a technical role
NDEA and DEC

4. Fuel Poverty What is Fuel Poverty?
Measured using the Low Income High Costs (LIHC) indicator

5. Fuel Poverty Problems Associated with Fuel Poverty
Causes of Fuel Poverty
Signs of Fuel Poverty
How to solve Fuel Poverty?

6. Grants and Services
Warm Homes Discount
Priority Register
Charis Grant

7. Customer Consultation
Recently consulted on fuel switches and heating times survey
Pre-approved text and sign posting
Feedback forms

8. Marketing

9. When was the last time you switched?
In the last 12 months? 2 years ago? 5 years ago?

10. Examples
Mr & Mrs B- Charis grant awarded for £1276 Mrs F -Tariff and supplier switch saving £300. PSR and eligible for WHD Mrs E- Tariff and supplier switch saving £452 Mr & Mrs G- Family of 5 Tariff and supplier switch saving £275. PSR and WHD, smart monitor

11. Outcomes Initiative Value Switches and refunds £10,659 Charis grants
£1,926 (3)
Warm homes discount
£10,780 (77)
Total
£23,366.18
Initiative
Value
Switches and refund
£19,652.89
Charis grants
£3, (5)
Warm homes discount
£18,480 (132)
Total
£41,944.53

12. Future Objectives Raise awareness of the service and fuel poverty
Working closer with other teams
Increasing Warm Homes Discount claims with the help of frontline staff

13. Any Questions?