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Published byBeverly George Modified over 6 years ago
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Energy Advice Service Natalie Makin & Nicholas Wilson
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Introduction Why are we here?
The Energy Advice Service started in 2012 Originally ring-fenced employment initiative for Stockport Homes customers (advising customers) The service has rapidly evolved to much more of a technical role. Where are we today?
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Role of Energy Solutions Advisors (ESAs)
2 ESA’s to help customers with: Fuel debts Best energy tariffs and deals Reducing energy consumption Understanding fuel bills Heating systems and controls Grant and discount application Rapidly evolved in to a technical role NDEA and DEC
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Fuel Poverty What is Fuel Poverty?
Measured using the Low Income High Costs (LIHC) indicator
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Fuel Poverty Problems Associated with Fuel Poverty
Causes of Fuel Poverty Signs of Fuel Poverty How to solve Fuel Poverty?
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Grants and Services Warm Homes Discount Priority Register Charis Grant
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Customer Consultation
Recently consulted on fuel switches and heating times survey Pre-approved text and sign posting Feedback forms
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Marketing
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When was the last time you switched?
In the last 12 months? 2 years ago? 5 years ago?
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Examples Mr & Mrs B- Charis grant awarded for £1276 Mrs F -Tariff and supplier switch saving £300. PSR and eligible for WHD Mrs E- Tariff and supplier switch saving £452 Mr & Mrs G- Family of 5 Tariff and supplier switch saving £275. PSR and WHD, smart monitor
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Outcomes Initiative Value Switches and refunds £10,659 Charis grants
£1,926 (3) Warm homes discount £10,780 (77) Total £23,366.18 Initiative Value Switches and refund £19,652.89 Charis grants £3, (5) Warm homes discount £18,480 (132) Total £41,944.53
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Future Objectives Raise awareness of the service and fuel poverty
Working closer with other teams Increasing Warm Homes Discount claims with the help of frontline staff
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Any Questions?
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