1. Measuring Respondent feedback Ashu Conrad October 2012

2. Respondent feedback
Voluntary questions on time usage and user-friendliness
Response rate
Table examples
Preliminary results
Comments

4. Annual surveys – Response rates
Online
User quest.
Comment
Environmental protections expenditures
619
73 %
11 %
External trade in organic goods
219
10 %
Research, Development and Innovation
2390
62 %
6 %
Agricultural and horticultural survey
1196
81 %
20 %
Raw material and industrial services
698
82 %
Patents and IP rights 2009
2032
75 %
9 %
Patents and IP rights 2010
731
92 %
8 %
Danish foreign affiliates 2010
1559
85 %
Additional labour costs 2010
1417
17 %
4 %
Public libraries 2010 98
80 %
45 %
Research libraries 2010 72
71 %
39 %
Use of internet 2010
2344
95 %
12 %
Absence
128
63 %
22 %
Public sector finances 23
87 %
13 %

5. Quarterly surveys – Response rates
Online
User questions
Comments
Job vacancy statistics - 3rd quarter 2011
3289
18 %
2 %
Transport of goods - 3rd quarter 2011
476
10 %
5 %
Pigs - 3rd quarter 2011
538
6 %
1 %

6. Monthly surveys - Response rates
Industrial production and new orders
Answers
Comments
March 2011
658 13
April
396 7
May
329 5
June
212 2
July
208 3
Out of ca. 900 responses via Virk.dk

7. Respondent evaluation - aggregated

8. Respondent evaluation
Example: Environmental protection expenditures

9. Access to questionnaire Understanding questions Obtaining answers
Data entry
Average score
Time used (min) (median)
Answers (Total online)
Agricultural and horticultural survey 58 71 61 78 67 60
1.098 (1.668)
External trade in organic goods 88 83 86 81 30
290 (343)
Additional labour costs 2010 85 80 55 97 79
120
237 (1.375)
Job vacancy statistics 87 95 91 10
342 (1.037)
Raw material and industrial services 89 47 75
180
322 (616)
Index of retail sales 82 93
182 (431)
Patents and IP rights 2010 84 90
1.043 (2.600)
ICT investment and expenditures 77 59
2.023 (3.119)
Environmental protections expenditures 66 45
547 (883)
Danish foreign affiliates 2010 92
1.423 (1.902)
Research, Development and Innovation 73 69
1.505 (2.790)
Transport of goods 64
71 (378)
Pigs 70 76
101 (511)
Investment Expectations 94 99 15
284 (567)
Public libraries 2010 63 72
480
82 (98)
Research libraries 2010 50 44 74
328
55 (72)
Use of internet 2010
2.227 (2.600)
Industrial production and new orders
233 (827)
Absence 62
240
78 (148)

10. Time usage
Example: Environmental protection expenditures

11. Cross-tabulation: Find information / time
Example: Environmental protection expenditures

12. The most difficult task is to obtain the necessary information
Provisional results
Across all surveys:
The most difficult task is to obtain the necessary information
First-time users find it difficult to get access to online portal - Virk.dk
Data entry is the least difficult task

13. Comments and suggestions
Difficult to get access to Virk.dk
Down time
Digital signature
Difficult to obtain information
Discrepancy in calculation methods
Respondents don’t have access to sufficiently detailed information

14. Comments and suggestions
Technical problems
Performance
Lost data
Browser problems
Lack of relevance
Research, development and innovation survey - ca. 50% of all comments
Patents and IP rights - ca. 90 %

15. My Favourite Comments
”You can’t keep sending this kind of junk to me. I have other and more important things to use my time on.”
”Please send me 2 bottles of ‘Gl. dansk’ (alcohol) for the inconvenience you have caused me.”