1. SIMPLE GUIDE TO ORDERING PERSONALISED ITEMS
Log on to: or
SEPT 2013

2. A B C Select: Distributor Login Enter: Your account number ,
password and Press Login A B C
Select: Place Distributor Orders

3. Select: Catalogue Orders Enter: Item code and quantity
Your order can be made up from selecting any items from any of our current catalogues.

4. You can enter a personalised item at any time.
All personalised items have a suffix code of I5
(CAPITAL i followed by 5 = I5)
Press Add to Order. This will then bring up the personalisation page
When a personalised item is entered you will be required to enter your personalised message.
PLEASE ENTER CAREFULLY AS MISTAKES CAN NOT BE RECITIFIED AFTER YOUR COMPLETED ORDER HAS BEEN SUBMITTED

5. Each item has a specific number of characters (including any spaces).
When your message is complete CLICK Save to add to order
You will be notified to amend your wording if you enter too many characters

6. The item has now been added to your order.
Once the item has been added to your basket you can view the personalisation data by hovering the mouse over the EDIT button. Press the EDIT button if you wish to amend, you will be taken back to the previous page.

7. When you have completed entering all your items
PRESS Accept Order
PRESS Confirm to submit your order
PLEASE NOTE: All personalised items will be processed as a separate order and will be delivered 7-10 days from the date of invoice. All other products will be delivered as per your normal ordering schedule

8. Confirmation : Order Accepted Successfully
You will receive an confirming receipt of your order

9. When placing an order that includes any personalisation items you will receive 2 emails.
1st Informs you that your order for all items excluding any personalisation products has been passed to our warehouse and will be despatched as per our normal delivery schedule
-----Original Message----- From: KLZ IS Mailbox Sent: 19 August :23 To: Bill Black Subject: Order N confirmation
Dear Bill,
Thank you for your order which has now been passed to our warehouse for picking and packing.
Your order reference number is N
Kind regards
Kleeneze Service Centre
2nd Informs you that your order for personalisation items only
has been passed to our warehouse .
The reference number is as above but ending in the letter ‘P’
Personalisation items will be delivered 7-10 days from date of invoice
From: KLZ IS Mailbox Sent: 19 August :23 To: Bill Black Subject: Order N P confirmation
Dear Bill,
Thank you for your order which has now been passed to our personalisation facility for manufacture and packing.
Your order reference number for your personalised items is N P
Kind regards
Kleeneze Service Centre

10. When your personalisation order is ready for despatch you will receive an email and a text*
TEXT MESSAGE:
Please be informed your KLZ order ref N P has been despatched. Your tracking details are: …………………………… 
Regards Kleeneze HQ
From: KLZ IS Mailbox Sent: 19 August :23 To: Bill Black Subject: Your Personalisation order has been despatched
*TEXT – subject to your mobile number being registered with us
Dear Bill We are pleased to inform you that your Kleeneze order ref No. N P has been processed and despatched today. Your parcel reference number(s) are PBAD PBAD PBAD Please click on the parcel reference to track delivery. Kind Regards Team at Kleeneze HQ

11. PERSONALISATION INFORMATION SHEET Ordering Despatch/Delivery
Your order can include a mixture of any items from any current catalogue
The suffix for all personalised items is I5 (a capital i followed by the number 5, not the number
fifteen )
Orders will be submitted as one complete order and you will receive a confirmation .
When the order is processed it will then be split into two separate orders; one order will contain all
non personalised products and one order will contain all personalised products.
For each order you will receive an confirming the order has been passed to the warehouse
for processing. Each will have its own reference number, for example:
N ……..would be for the order containing all non personalisation items
N P for the order containing your personalised items(same number but the P identifying personalised items)
If the quantity for any personalised item ordered is 2 or more, the wording will be the same for the
both items. If you require two of the same item but with different messages then the item has to
be entered individually.
Handling charge will be calculated on the total order value.
Only one delivery address can be chosen for delivery of the total order. If you require your
personalised products to be delivered to a different address to all other items, a separate order
must be submitted and applicable handling charges would be applied.
Despatch/Delivery
Despatch of Order:
Orders that contain non personalised items will be dispatched as normal and delivered following the normal delivery schedule.
Orders that contain personalised items will be despatched separately and will take 7 – 10 days from the order date to be delivered.
You will be able to track your non-personalised order as normal.
You will receive an and a text*, including parcel tracking details, when your
personalised order is despatched.
Packing Error Note: Please allow ten days from invoice date before contacting the Service Centre
to raise a missing personalised item packing error note claim .
Invoicing/Payment
Orders for personalised and non personalised items will be invoiced at the same time but on
separate invoices.
Orders that contain non personalised items will be due for payment 14 days from the invoice date
Orders that contain personalised items will be due for payment 28 days from the invoice date.
*TEXT MESSAGE Subject to you mobile number being registered with us.