1. Wifi : Future Basildon Guest
WELCOME
Wifi : Future Basildon Guest
@bbw_cvs
#carenavigation BBWCVS

2. Unlocking Care Navigation Stakeholder Event 31st October 2017

3. CHRISTOPHER EVANS CEO Basildon, Billericay & Wickford Council for Voluntary Services

4. KIRSTY O'CALLAGHAN Head of Community Resilience Essex County Council Overview of Care Navigation across Essex

5. Jean Broadbent Social Prescribing Programme Manager Care Navigation Partnership – The Next Steps

6. Social Prescribing Pilot Programme commenced February 2016
Dipple Surgery, Laindon Medical Centre & Tile House Brentwood
Referrals from GP & Practice Staff initially
Self – referrals optimised through local support Networks

7. 472 Referrals to service
Clients interviewed at Practices, Libraries & Home Visits
Negotiated Targets with Clients
Contact with Clients up to 6 months +
Optional engagement, non-mandatory

8. Worked with 40+ Provider Organisations
Referral into Social Prescribing Service
Maintained relationships at Practice Team Meetings, Patient Involvement Groups, Pharmacies, Childrens Centres & Health & Wellbeing Boards.

12. It was great to have someone to speak to each week about how I was getting on with sorting out my rent arrears, thanks so much.
Service User – Tile House Surgery
“I just wanted to say thank you to you for the work you’ve done supporting the client (cancer) that I referred to you. The things you are going to put in place are really going to make a huge difference to her”.
Anne Pettican, Counsellor TFYou 
Diane Wooller, Care Coordinator at Laindon Health Centre
“I often tell people about this fantastic project and promote it to patients. I do most referrals from the surgery. I sell it as ‘may want to have a chat, find out what is available, or meet up for a coffee’. I talk to my manager about the project during my one-one session – In fact, the Community Matron asked to refer a patient on her behalf.”
‘ I have used the service and it works very well. I have seen it make a difference to patients and provides an alternative to making an appointment at the Practice’
GP, Dr Sims Practice
‘I was so grateful that you helped me with problems after my husband had a stroke, I would not have known who to go to’
Service User – Dr Nasah
‘Thank you for taking the time to encourage me finally do something about my weight – you also helped me join new groups - I have more confidence definitely and am less lonely’
Service User, Malling Health Practice

13. Care Navigation Pathway
Single Point of Access
Referral Received
Triaged by PROVIDE
Signposted to appropriate service
Intervention provided
Follow-up & Evaluation undertaken
Appropriate Feedback

14. Community Agents Essex (CA)
Older person or an informal carer for an older person (mostly >65)
Home visits to maintain wellbeing such as:
Getting out and about
Independent living skills
Home adaptations
Money worries
Filling in forms
Meeting people
Caring for someone

15. Essex Lifestyle Service (ELS)
Healthy Lifestyle Support:
Smoking Cessation
Physical Exercise/Weight Management
Healthy Eating
Managing Long Term Conditions
Community & GP sessions, telephone support and structured support

16. Income maximisation (benefits) Multiple needs (home visit)
Triage…. Enquiry Pathway Protocols
Lead navigator
Under 55
55 to 64
65 and Over
Employment SP CA
Info and Advice
Income maximisation (benefits)
Mobility issues
Independent living
Social inclusion
SP or ELS
CA or ELS
Home adaptations
Caring for someone
Safety and security
Multiple needs (home visit)
Healthier lifestyle
ELS

17. GROUP EXERCISE Provider Organisation Experience
Referring Agency Experience
Embedding Quality & Accountability